Mark
Great experience, bit slow shipping
The experience was super great! Picking out the right keys was very easy because there are tons of video's, high-res pictures and PDFs to help you out. Ordering was easy and the documentation on how to install was very good. My keys however, did arrive a bit late. I could choose between express shipping (3-14 days) or standard shipping (14-28 days) which was a lot cheaper. I didn't need my keys right away so I chose standard shipping. In the end, they took 2,5 months to actually arrive. I opened a support ticket after about 1,5 month and got a reply within a few hours (which was great). They explained that delays were common and I should have chosen and paid for express shipping if I had needed them sooner. I don't think I really agree with that mindset. If I choose and pay for express shipping, I expect the keys to arrive within 14 days. If I choose and pay for standard shipping I still expect the keys to arrive within the timeframe that has been promised (28 days), even if that timeframe is a bit longer than the "express" shipping timeframe because I paid less. Aside from that though, great service. Maybe the delays were due to Corona or the fact that I ordered from Europe. Despite this delay I would definitely order from them again if I ever needed keys again.