Anton
Stay away.
I tried to exchange about $1500 worth of BTC, but ended up loosing it all because they don't have any proper KYC procedure. I sent the funds from my wallet, funds has been coinjoined for privacy, and the transaction were blocked by Quickex. I suspect they're probably treating coinjoin and mixers as the same thing. I asked for the funds to be refunded, and they're asking me to provide KYC documents. Fine, but they have no process or third party vendor in place to deal with KYC verification, they're asking me to send documents BY EMAIL! Sending such documents by email and not knowing where they end up is a BIG NO and should raise huge red flags. They don't provide any information on their website how they process the documents; who are the responsible party, who has access to the docs, how are they stored, for how long are they stored, are they insured against breaches, etc. Serious companies collaborate with third party vendors for KYC. They're also hiding behind a Seychelles company meaning any abuse or privacyissues will be almost impossible to deal with. No names or contactinformation other than en email address. NEVER SEND ANY KYC DOCUMENTS BY EMAIL!!
Response from QuickexMar 4, 2025
Hello! We acknowledge that your transaction was flagged due to the high risk marks, which triggered our internal risk management protocols. While we respect the right to privacy, we must adhere to strict compliance and security standards to protect our platform and users. Please be assured that due to our strict internal security requirements, we do not utilize any third-party KYC providers. We use encrypted protocols for the receipt and storage of all data submitted via email. This decision is made to maintain maximum control over user data security and prevent potential breaches associated with external vendors. We would be happy to discuss returning your coins to you after successful completion of our KYC process. Please contact our support chat on our website for further details and to initiate the KYC procedure. Our team is ready to assist you. You can find answers to your questions here: AML Policy: https://quickex.io/docs/aml-policy Privacy Policy: https://quickex.io/docs/privacy-policy




