Customer
Several problems
You were unable to process an order over the phone which was disappointing, requiring me to establish an online account. You said that doing so is easy and that once I placed the order that it would be ready for will call in 45 minutes. I did not have computer access at the time so setting up the account was not easy. I had my co-worker do it. I arrived 1 hour after the online order was placed and still had to wait 15-20 minutes at will call for you guys to sort out the order. I did not need screws with the order, so they were removed from my package, yet I was not credited for them. Your will call prices are ridiculously high compared to purchasing from a distributor.
Response from QuickBOLTDec 10, 2018
Dear Sir: It has been our company policy for over 30 years not to accept phone orders. We are sorry you felt inconvenienced by this policy. That being said, we do apologize for not having your order ready one hour after you placed it. However no credit is due, because although we were out of the item you ordered we had the same item with screws in it, so we took the screws out so you could get the hooks you needed. In regards to pricing in many situations it is better for the installer to buy from a distributor, in this situation I presume you determined that no distributor could meet your request of supplying the products within an hour, which is why you must have purchased them direct at a higher price.