LAURENCE P.
Zero customer service
When you had to cancel my order instead of just charging me foe shipping, because you don't have local pickup in Burbank, I had to redo y order online and messed it up because your website is so confusing, I made not one, but two separate orders for the correct items, and paid $60 more than my first order for the same items t0 include shipping to me 4 hours away here in Los Angeles. Not happy.
Response from QuickBOLTNov 4, 2024
Thank you for sharing your experience with us. I’m truly sorry to hear about the frustration with your order process and the added cost of shipping—it’s never our intention to leave customers feeling dissatisfied. To clarify, our California warehouse is based in Livermore, and while we’d love to offer local pickup options elsewhere, we currently only operate from that location. When you emailed us saying that your Will Call order for Livermore needed to be picked up in Burbank, we called you to tell you that we could not modify the order after its been placed, but instead, we could cancel your initial will-call order and then you could place a new order that included shipping costs to your location. We pass these charges directly from FedEx. You agreed, placed a new order, and we shipped the material that day. We understand how this process may have seemed complex, and your experience has led us to review areas on our website where we can be more clear about where our warehouse is located. If we can assist you further, please do not hesitate to reach out.