The world's leader in diagnostic laboratory testing, information, and services. This includes blood tests, healthcare screening tests, gene-based testing and tests performed during patient treatment.
Quest Diagnostics (questdiagnostics.com) has 1,745 customer reviews on Five Star Index, with an average rating of 1.7 out of 5.
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Ralph L.
test was on nurse that took my blood had telephone bud in her ear and was on the phone talking through her mask the whole time she was suppose to be communicate with me did not know if she was talking to me or the person on the other end of the line. Wellington, Fl. office
Jeffrey
Number 2 diagnostic provide shoddy slow service, personal not well trained,
Bill
QUEST DIAGNOSTICS IS THE MOST PATHETIC COMPANY ON THE PLANET!!! DONT BE A FOOL! THEY OVER CHARGE! THEY SEND NON ACCURATE RESULTS TO THE WRONG PLACE! THIS DEPLORABLE LAB IS THE WORST EXPERIENCE FOR ANY EXPECTANT MOM OR EMPLOYEE! DONT BE DECEIVED! YOU MAY REGRET HAVING TO DO ANYTHING WITH THIS PIECE OF CRAP COMPANY
Annie O.
Nothing but trouble with this service. USE LABCORP. A Quest employee took blood. I told her to NOT submit for labs not covered by Medicare. She did anyway. THEY KNOW BETTER. It is now 8 months and I am still trying to work it out. Called many times to different offices. One said it was fixed, 4 moths ago. Just billed again. TERRIBLE SERVICE.
Mark Y.
Rude staff at the Woodbury NJ location, we'll never be going back. We'll use their parent company Labcorp from now on.
Toi V.
I am so thankful for the phlebotomist, Stephanie D. at my doctor’s (Dr. Rhesa Sanni-Thomas) office in The Woodlands for being an expert in her field. I was worried at first because I’m normally a hard stick when it comes to getting blood, but she reassured me and only stuck me one time. Thank you so much, Stephanie!
Gilford
Three separate urine samples were contaminated that I took three weeks in a row, each time it came back with multiple organisms & unusable. It was not on my part; I did everything by the book. Not a fun situation when you're suffering. I heard from an RN they may be letting it sit too long.
Sherri S.
This is coming from someone who used to work in a lab and who worked in healthcare for over 30 years. I had the most IMPERSONAL lab experience I've ever encountered for a couple of reasons. 1) Upon entering, you are not greeted by a person because all you see are two doors with keypads and there is no front desk staff. You sign in at a computer kiosk and are offered the choice to wait in the waiting room and look for your name on a screen or you can sit in your car and be texted when it's your turn. Too bad, so sad if you have questions, are elderly and cannot navigate the kiosk, or don't text! 2) The staff are not at all friendly (at least mine wasn't). No "how are you?" or any kind of small talk to put me at ease. Just you have a balance, we need your card and where are your orders? Not even a thank you, good bye, or have a nice day when she was done. Customer service has truly gone disappeared from our healthcare system or at least from Quest labs!
