The world's leader in diagnostic laboratory testing, information, and services. This includes blood tests, healthcare screening tests, gene-based testing and tests performed during patient treatment.
Quest Diagnostics (questdiagnostics.com) has 1,745 customer reviews on Five Star Index, with an average rating of 1.7 out of 5.
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Donny K.
WORST COMPANY TO GET WORK DONE -YOU CAN NOT CALL AND SPEAK TO SOMEONE ALL AN IDIOT COMPUTER - I GO THERE AS A WALKIN AND SIGN IN AND THEN AN IDIOT DUMB WOMAN WEARING A MASK DOESN;T EVEN SPEAK LOUD ENOUGH AND NEXT THING I SEE MY NAME IS OFF THE WAITING LIST ----DO NOT HIRE THEM
Pablo
Bought a lipid panel test to see if my new cholesterol medicine is working, four days later I'm still waiting for the results to be released.
Sydney
as I got to my 6:30 a.m. appointment, the lights were off, the door was locked, no note on the door. Several people were in the parking lot, waiting for their appointments. I called the main office in New Jersey and was told this was a regularly scheduled maintenance and that all appointments were canceled, and that clients were notified by text or e-mail, except the people mulling around in the parking lot were clients who did not receive notification.
Ken W.
7:40 appointment line to the door to get to kiosk was there 10 minutes early ended up canceling appointment went to another lab in and out 15 minutes
Andrew M.
It has been eleven days for routine bloodwork and results are still not posted. I tried to contact Quest by following their protocol of sending a results request message via their website: three days later and still no reply. This company has no interest in communicating with its customers. Very poor corporate culture, and very poor customer service.
Nelda
I would like to give Adriana Serna a great job review. Had my blood withdraw at Quest on 1604 and bandera. She did a painless and professional job. Would ask for her next time I go. Thank you Adriana
Robert L.
Complete lack of customer service. They make you go to an automated telephone service that does not understand your words, or they try to make you use a computer. I submit that this practice is discriminatory against seniors and disabled people. There is no option to make an appointment by speaking to someone, and they refuse to have walk ins or provide any personal assistance. Quest represents every thing wrong with the US medical service putting profits way beyond any quality of care for their patientd
Staz C.
they draw my blood and damaged my vain, the whole arm is swolen!!!
