Queens HotelReviews of queenshotelportsmouth.com

I just rode my motorbike past your hotel and you were using a leaf blower to blow all the leaves and dust into the road ! This dust got into my eye affecting my vision and causing Me a lot of discomfort. This is very dangerous!

This hotel is run down and in need of a total revamp. The entrance staircase is dark and unwelcoming. The room we stayed in had dirt and marks on the carpet, I didn’t want to put things in the floor, not knowing what these marks were from. The bathroom was terrible, the bath had a large chip in the enamel and the tiles had filled holes where there seemed to have been a handrail removed and they had just filled holes in the tiles. The sink taps turned all the way round, not secured properly. The hot water is so hot that I burnt my foot when in the shower. The shower tap turns off from the shower and if you keep turning the tap will turn the bath tap on full. So when turning the bath tap on by mistake, the boiling hot water poured straight down my legs. I would advise not letting children shower without complete supervision. We were catfished with the spa photos!!! This has to be the worst spa and pool area I have ever seen. The pictures show a nice blue pool with loungers around. What you get instead is a very cloudy dirty looking pool with so much chlorine in it will give you very dry and itchy skin and burn your eyes. The pool depth is enough to paddle in, but not swim. The hot tub was so hot it would cook you like a lobster. So small too that it was unfortunate to even be there. There was a small sauna which was the only ‘ok’ spa related thing there. There are no showers in the men’s changing rooms. The men have to shower next to the swimming pool. There are no lockable lockers in the changing rooms, only 9 lockers with latch hooks which do not lock. You are lucky to still have your clothes when you get out of the pool. The entire pool/spa area is not welcoming, run down and not worth even visiting. The dining area was run down with badly placed ornaments and fake plants randomly dotted around. There was an area where there was once a tv screen, but instead was just a hole in the wall with cables handing out.

Horrendous noisey hotel, allocated a room by a noisy corridor access door. Traffic loud and continuous. Room too hot but could not open window due to traffic noise. Food expensive and mediocre. Staff really could not care a less. Shabby hotel with threadbare carpets and poor maintenance.

1 star to reflect on how staff our treated by managers. My daughter was taken on at £8.50 an hour part time. She loved her job and decided to go full time. They gave her a new contract and asked to just sign it when she tried to read it but being young at the age of 17 she just signed it. When I had alook at the contract she Brought home they'd put her pay down to £6.30 without telling her but was paying a girl 2years younger a better pay as her dad worked their. She then was turning up to work only to be told her shifts had changed but they hadn't updated her rota on for. This is disgusting and we have decided to seek advice. The house keeping manager bellan does not seem to be able to keep her staff.

My wife booked a function room at the hotel , she also booked 3 rooms to stay for us and family. When we paid for the catering she asked to pay for the 3 rooms ,as 2 of them were for her son & daughter and this was their Christmas present from her,they said this would all get done. on the day they said the rooms had not been paid for ,as payment never went through ? embarrassing at the reception desk for my wife , as she was annoyed that no one had contacted her. What made it worse was our daughter paid for her room as they said it had not been paid for. it was my wife's 60th and where a bit disappointed that after spending all that money there was nothing in the room to acknowledge her birthday we had a large cake made for the occasion and at the end of the evening they said they would box the cake up and we could collect it from the function room in the morning,all would be safe. the next morning we looked for it and it was gone we told the receptionist and she went off to check all the fridges etc ,she came back and said she could not find it and took my phone number to call me back , but never did , all in all appalling service and reimbursement for £50

Booked the wrong hotel and called the reception at the Queens Hotel Southsea/Portsmouth to cancel but kept being put through to an answerphone. Emailed the Queens hotel the next day and was told that it was to late to cancel. £330 lost due to their incompetence. Be warned.