QueensellReviews of queensell.com

I would give it a zero if I could. I ordered two of your 15 double sets, one as a gift for my children for Valentine’s Day and one for myself. They arrived with many of the tiles out of their wrappings, and there were tiles of different sizes and weight, all thrown into the carrier. Now I have to take the failure to the return place to recover my money. I will be ordering another set that is not made by Queensell. Terrible quality control.

I received the wrong domino set. You asked for my order number and then I never heard from you again. All I want to do is exchange for the proper set.

Probably not the company's fault but the item never arrived.

*** 9/22/2024 UPDATE *** I was contacted via WhatsApp after I wrote the review. It seems like the person who created the return label made a mistake, it happens to all of us, and added the label as if I had to pay for it. They addressed my concerns, and I received the refund on my credit card. If they send me the prepaid label I will be happy to return it. While I will leave the review as it because of how the merchandise made it to me and the lack of communication when I emailed them and call them, I want to make sure I state that the issue has been resolved. Thank you. *** I ordered a dominoes set. When package arrived, the dominoes were loose and the packs wrapping were already opened. The metal box had a dent. I paid the price for a brand new item. Instead I receive one that, based on its condition, was a returned one, resold to me. I sent two emails with no reply. I called twice and no answer. I chatted with someone on WhatsApp on 9/12 when I requested for a prepaid shipping label for the returned. I sent pictures all 3 times. I took the item to USPS today so it could be returned to Amazon and was told I had to pay for the shipping which was around $24.00. I messaged on WhatsApp again and have not seen a reply. This experience couldn’t have been worse. I am waiting on the pre-paid return label and my refund on the same form of payment, which it was my credit card.

I wanted larger size dominoes