Clean
Wonderfull service EXCEPT housekeeping
For all the outstanding effort by all the staff, housekeeping was the complete opposite! Same bath mat for seven days - even with squashed bugs on it! Never changed the linens either! GROSS
Response from Quasar ExpeditionsMay 18, 2016
Hello Clean, Thank you very much for your review. As you experienced, housekeeping cleans and straightens your cabin twice a day while you are out on island visits. As water is very scarce in the Galapagos we only change towels as indicated in your in-cabin literature and the same is true of linens. We agree with you that housekeeping should have been more proactive and spotted the problem with the bath mat and we have passed that along to them. Finally, in the final bulletin we provided to you prior to your travels we say under the heading CRUISE DIRECTOR: A feature of all our Galapagos Cruises is our Cruise Director. The Cruise Director is there to insure that everything goes smoothly during your trip, especially related to service. Your Cruise Director is there to help you. Please bring any problems to them immediately so they can help resolve them. Don’t be shy, if you are not finding something to your liking, whether related to meals, bar service, excursions, cleaning, etc, please immediately bring it up to your Cruise Director. It is their job to expeditiously resolve such issues for you. We only wish that passengers would take us up on this offer while they are on their cruise. It was our pleasure to host you in the Galapagos Islands! Sincerely, The Quasar Expeditions' Management Team




