Quasar ExpeditionsReviews of quasarex.com

Response from Quasar ExpeditionsDec 3, 2022

Dear Kris, Most important of all, we want to thank you for taking the time to post your review with insights and concerns. Your message has been sent to the appropriate parties and we are deeply sorry about the issues you experienced. We take your comments and these matters very seriously and our intentions have always been, and will always be, to do our utmost best to offer lifetime experiences for our guests. The National Park Guide you refer periodically takes a medication called Chlorine Dioxide. One of the side effects of this medicine is that of irritating the throat which he has experienced every time after taking the medicine. In addition to this side effect, he did not present any other symptom related to Covid. During your departure, our onboard physician reports that none of the guests presented symptoms that required Covid testing during your cruise, and we do stock Covid tests aboard our yachts. We are very sorry to learn that a couple of guests contracted Covid during their travels home. Though travelers are no longer required to wear masks on flights when traveling, Quasar strongly recommends our guests continue to wear masks to protect themselves from contracting Covid due to exposure to more people on long flights and in airports. We will monitor the situation concerning other guests onboard your trip. We are very appreciative that you traveled with Quasar aboard both our yachts. Sincerely, ~ The Quasar Customer Service Team

Response from Quasar ExpeditionsJan 28, 2020

Hi MJ, Thank so much you for your review and feedback. We are very happy to hear that you enjoyed your Patagonia Overland Safari! Our aim is always to provide our guests with an experience that will create memories that will last for a lifetime, and we hope we were able to fulfill this goal in the planning and execution of your trip. We appreciate your honest feedback regarding your transfer and we are sorry that your options were not clearly explained or reviewed upon the reservation of your trip. Shared transfers offered through the properties such as Tierra Patagonia, offer a limited schedule, which do not always fit all flight departures. For this reason we generally recommend private transfers in order to enhance the flexibility for our guests and to avoid risking an issue with a flight departure or a long wait at the airport. We hear your feedback and appreciate you bringing your comments to our attention, which will allow us carefully review transfer options for future guests, as per your suggestions. If you have any further questions or comments, please do not hesitate to contact [email protected] We thank you for choosing Quasar Expeditions to experience the beauty of Patagonia, Chile and Argentina and we hope to see you again in another one of our destinations soon! - The Quasar Expeditions' Management Team

Response from Quasar ExpeditionsAug 29, 2019

Hi Janice, We thank you for exploring the Galapagos Islands with Quasar Expeditions and we appreciate your review and feedback. We are very happy to hear that you had an excellent time and that you got to experience the amazing wildlife that the Islands has to offer and that our knowledgeable naturalists were able to enhance your experience! Our goal is for our travelers to have a first-rate experience in every aspect of their journey and we are sorry to hear that the food did not meet your expectations. We are constantly monitoring feedback based on the comments from our guests in order to improve and adjust menus based on preferences and suggestions. Quasar Expeditions has also recently hired a new executive chef to in order to further elevate the culinary experience onboard our yachts. Thank you again for traveling with us to the Galapagos Islands! - The Quasar Expeditions' Management Team

Response from Quasar ExpeditionsJun 3, 2019

Hi Dale, We are thrilled you enjoyed your 7-day Guided Safari through the wilds of Patagonian Chile and Argentina with your Quasar Guide, Rodrigo. Knowing your intent was to enjoy nature at its finest and see animals in the wild, we were happy to learn we met you travel expectations in this regard. The picture you shared was simply beautiful! Looks like you had great weather too. When you informed us that you were traveling on your own, our plan was to place you at properties more conducive to solo travelers, while paying close attention to your preferences. However, as your original travel dates changed during the planning phase, we found there was limited availability for your revised dates at these specific properties. Fortunately we were still able to arrange a safari that included the best 4 and 5-star properties available. While we acknowledge that the properties you visited are a bit more oriented toward couples, the overall experience they provide, including spectacular settings, breathtaking views, 5-star meals and great service, made us feel confident that these would be a good choice for you as many travelers tell us that these hotels are destinations in themselves. We appreciate your honest feedback and we are now working to expand our Solo Traveler Safari options for the future based on the different preferences that a solo traveler may have. We thank you for choosing Quasar Expeditions for your Patagonia adventure and we are happy to have helped you check off this destination on your bucket list. Thank you again for traveling with us to Patagonia! - The Quasar Expeditions' Management Team

Response from Quasar ExpeditionsMay 7, 2019

Hi Charlotte P., Thank you for your review. Typically our groups are not large, and guides wait until everyone is able to hear, but we plan to look into this. Regarding time ashore in Puerto Ayora, this is also the first time that we received a recommendation like this as passengers usually want to stay with the group and not miss an activity or, in this case, a meal! Of course, you could have elected to stay in town and arrange for your own lunch there; not an issue. You could have met up with the rest of the group when they returned to Puerto Ayora after lunch, and then joined the group for the return to the yacht in the late afternoon. Going forward we will make it clearer to passengers that they always have that option during our visit to Puerto Ayora. Thank you again for traveling with us to the Galapagos Islands! - The Quasar Expeditions' Management Team

Response from Quasar ExpeditionsOct 12, 2018

Hi Michael, Thank you for getting back to us with your review and happy to see that you had a great experience on the Evolution and encountering wildlife. We are a bit puzzled by your comment on food as you indicated it exceeded your expectation in your onboard review. While the Galapagos tends to be very calm and you spend your entire day ashore or in protected waters, occasionally one can encounter a rough patch here and there, especially on night crossings. If you didn’t see our blog about this before our trip, we extend our apologies. Here is the URL to our blog, How Do I Avoid Getting Seasick On A Cruise To the Galapagos Islands? for those who may wish to read it. - https://www.quasarex.com/blog/how-do-i-avoid-getting-seasick-in-the-galapagos-islands Thank you again for traveling with us to the Galapagos Islands! - The Quasar Expeditions' Management Team

Response from Quasar ExpeditionsOct 10, 2018

Dear Larry, We greatly appreciate your review and your feedback. We are thrilled to hear that you and your family enjoyed your Patagonia Jeep Safari with Quasar Expeditions. Hotels are an important part of our adventures and we do our best to make sure our guests have a first-rate experience at each property. The Singular Patagonia in Puerto Natales, Tierra Patagonia in Torres del Paine and Casona Matetic at the Matetic Winery in Central Chile are unique and exceptional properties and it may be difficult to compare them to others in different destinations. Properties in Chile are a reflection of the country’s stable economy and a thriving tourism industry. You see more new and unique properties in Chile than perhaps anywhere else in Latin America, and unfortunately this is not always the case in neighboring Argentina, where first-class properties are fewer and generally older. Argentina has a more limited availability of first class properties, and the few that are available often fill up quickly, especially when traveling during the high season months of December through March. At Quasar Expeditions, we always put our guests’ satisfaction first, by choosing the best property options available at the time of booking. This is based on our guests’ preferences, availability, and the location of their adventures. That said, we take your feedback very seriously and will make any necessary corrections for future clients. We also encourage you to provide us with additional feedback about your experiences by contacting us at [email protected] so that we may answer all your questions or concerns. We thank you again for choosing Quasar Expeditions to experience the beauty of Patagonia, Chile and Argentina, and we hope to see you again in another one of our destinations soon! Thank you, The Quasar Expeditions' Management Team