QuartileReviews of quartile.com

My company has been using Quartile for a long time. But lately, its bidding feature isn't working properly. Spending money on it now might be a waste because it's not delivering results. They made the cancellation process harder as well. I strongly recommend not using Quartile. It will cost you a lot of money.

Worst ROI ever, nice people but offering an acceptable service is a different story

Cancelled the service in writing and they still billed me. They said they were going to keep billing me because I didn't give enough time notice to cancel.

Not a good service. Pretended to have features they didn't. It is not the best machine learning for ads on the market. Also a nightmare to resign the account. Have charged me when I have terminated the account. Having difficulty getting the money back!!!! BEWARE!!!!

Stayyyy Awayyyy, unfortunately they like many other Roomie companies will tell you it takes at least 2 months for results. So their trick is since they have a 3 month contract they figure by the time your done paying them the monthly fee you can cancel service and they just pocketed your fee and wasted your hard earned money on budget. BEAWARE they Outsource Out of the Country to Brazil and cheap countries so they can pay cheap labour and use people that barely speak English. SCAM SCAM SCAMMMM

Unfortunately, we had very bad experience with Quartile. Let me break down the numbers to illustrate: 30 Day - Adverstising Performance Before Quartile: Advertising spend: 12,532 ACOS: 29% Advertising revenue: 42,178 30 Day - Advertising Performance With Quartile (this is after the learning period: Advertsing spend: 15,409 ACOS: 43.95% Advertising revenue: 35,061 Quartile insisted advertising mainly using discovery campaigns and ASIN targeting. As a result we lost our bestseller badge for our main product and ALL 11 AMZ Choice badges. We made more topline revenue (20% growth) but we made 25% less profit. If you add to it their fees, the stress of seeing your business becoming unprofitable, it is really not worth it. This was our 2nd time trying Quartile out. We trusted that the system has improved but it really hasn't. If you are a highly competative niche where being organically ranked matters (if you don't want to pay for every single sale), then please save your business and your nerves and do PPC maintenance in-house. I wholeheartedly regret joining Quartile. It will take me weeks if not months to undo the damage what they caused. We were hoping for a great Q4 but now we are in a fight just to get our visibility & profitability back.

We originally worked with a company called Sidecar, which we found to be a generally good partner for managing Google Shopping and Amazon campaigns. However, after a time they were bought by Quartile, and everything went downhill from there. We went through 3 account managers over the span of a year, who ranged from somewhat engaged to completely checked-out. Without asking, Quartile migrated our ad campaign structure completely to PMAX, without properly setting up any assets or any feedback from our end, and effectively did nothing other than collect our payment and let Google's automation manage the bidding. Furthermore, on more than one occasion, they accidentally migrated unwanted campaigns, ad groups, and keywords from our Google account to our Microsoft account, creating an absolute mess of the latter. From the times they were made aware of this, it would take them several weeks to fix the mess, all the while our Microsoft account accrued additional spend that we did not authorize. Stay well away.

If you have a well performing account then stay away from Quartile, do it in house or an agency with human beings managing the account and is aligned with your goals or PPC philosophy. Quartile will absolutely kill a good performing account and they don't really care about your goals for your own business. They have killed some of our best sellers. Revenues for these products have fallen by about 30% -40% and the account manager has the audacity to come and say about how he has improved TACOS. A monkey can improve ACOS and TACOS by killing one campaign after another, but that comes at the cost of lost sales, lower KW rankings and eventually higher TACOS. The art of PPC is to improve sales while gradually reducing TACOS. They might have a good system, but it is still being managed by people who are fairly clueless on how a business is run, what role product lifecycle should play in PPC strategy, how to use PPC to rank products. They are especially clueless for markets outside the US. Given the size of the US market even a poor PPC manager can achieve moderate level of success. But this same PPC manager would be a disaster in smaller markets because the impact of their screw ups is much higher and noticeable. Please note, this is not just about your direct account manager, even higher ups are just bothered about one metric - ie ACOS, because that is what they get paid for. If they can achieve lower ACOS, but in the process loose revenue, rankings etc, they count it as a win. They can The sales people will lie through their teeth about what can be achieved. But I would definitely discount pretty much most things they claim. Just stay away.