Scott E.
Horrible Customer Service
My Powertap hub, G3 cap stopped working. Tried to engage with customer service to warranty but since its been over a few years and i cannot produce a receipt although the serial number is quite evident on my photos that i sent i was turned down. Emails back and forth for 2 weeks to CS took days a time to get responses. When this was with Saris they would take care of their customers and i have used the hub based power for over 10 years, now Quarq and this is what i get, not even a discounted new hub cap unit. I have a new Tarmac that i was considering purchasing a spider version PM but i am seriously considering going with Dura Ace crank arm based PM rather than deal with this company.
Response from QuarqNov 26, 2019
Hi Scott, We are sorry you are experiencing frustration while working with our customer service team. We did not receive any sales data from SARIS, so unfortunately the only way we are able to confirm that a product is within the two-year warranty period is through proof of purchase. There are other troubleshooting and service options available that we would be happy to talk through with you. I can see from your email chain that we have be responding to you regularly since you first reached out last Thursday. For a faster resolution, it may be best to reach out to us at 1-800-660-6853.