Quark ExpeditionsReviews of quarkexpeditions.com

We had a fantastic Antarctica trip with Quark on their new Ultramarine ship. Everything was absolutely 5 stars. The only part that could have gone smoother is the booking process (the gal we got was not knowledgeable) and communication/information. We didn't know what was included on the trip vs extra (so we signed up for every single extra). The crew and staff onboard were amazing and made for a wonderful once in a lifetime vacation.

I booked a cruise with Quark and had to cancel the cruise with over 6 months notice as a result of a conflict with a family wedding. I was supposed to receive a refund of my deposit minus a 1250/ per person cancellation fee. I was given a huge run around about the refund being told that my credit card could not be refunded. I could only receive a wire for the refund even though their contract terms said I would be refunded in my original form of payment. After waiting 5 weeks for my wire refund, I had to dispute the charge on my credit card to receive the refund I was due. I would not trust a company that operates so dishonestly and will never recommend them.

I was on the most incredible voyage with them when the coronavirus hit. They reacted quickly in passengers best interests, ensure no expense was spare in respect of our comfort and wellbeing. I cannot fault the duty of care they took for all of us and continued. The service went beyond their responsibility to ensure we had all the facilities, information and care required to plan our onward travel. Their communication through the whole process was clear, concise and informative, their crew and staff continued the incredibly high standards throughout the unsettling time and I feel much affection for the care and support provided from crew and staff both on board and also on land. I would not hesitate to book with them again. When the chips are down people and companies show their true colours, they are passed with flying colours!

Fabulous trip to Antarctica - would not go with any other company! Would love to do another trip with them .