Quality Used TransmissionsReviews of qualityusedtransmissions.com

Inquired about a used transmission. They quoted me 1020 for a transmission with low miles. Day later they emailed a new offer with $50 off the price and stated that they would consider all reasonable offers. I emailed back, inquired about the fit for my vehicle (w/ VIN #) and offered them $900. They merely replied that their best price was the $1020 (went back up $50!!!) and never addressed the "fit". I was going to order anyway, using their old offer with the $50 off, then read their fine print which essentially says they don't guarantee the mileage they quote on the part they're selling, all orders are final and they won't guarantee a shipping or delivery date, etc... Was enough to make me look for reviews on them before punching in my CC info. Glad I read the reviews, most are negative, most fall into the specific areas that I was concerned about. READ THEIR DISCLAIMER BEFORE ORDERING, THEN READ THEIR REVIEWS ONLINE.

I got a transmission that didn't work well from day one. However, the terms of the warranty seemed to be written in such a way that it was nearly impossible to claim. You don't know the requirements ahead of time so you might not do the things that would enable you to make a claim. The company is not easy to get hold of by phone and even they don't seem to know what their warranty requires when asked. Be careful, know what you're getting into before you buy.

My transmission arrived at the transmission shop that is installing it. I then received a call from the shop that the wiring harness was not included with the used transmission. In their experience, the used transmissions they get have the harness, and are plug and play. I was told this will cause 2-3 hours more labor (and we all know what that means at 95 clams an hour). They do not mention on the web site that you have to supply your own harness. My shops thoughts are they sell them separately to make additional profit, but the used suppliers they use includes it. Not as good a deal now. Ask if your supplier includes harness so you can make an informed decision...

I am working on a car with my son ('97 BMW 528i) as a father and son bonding project. As all good auto restoration projects go, we have spent alot of time in multiple salvage yards and hours of watching "You Tube" videos! We needed to replace the transmission and found Quality Used Transmissions online. I completed the information regarding the vehicle and it gave us a price. I wanted to talk to the someone before I made the purchase to ask questions. I call the number, spoke to a person who was short, curt but not unprofessional. I go back online again a few days later and order the transmission. It arrives to my mechanic's shop and it is the wrong item. I call Used Quality and speak with a customer service agent. He tells me that I needed to have the production date for the trans and shares that this information is located on the door of the vehicle. I was very confused because no one shared that I needed to have this information before I ordered the transmission. I tried to explain myself but he cut me off and then hung up on me. Now I am furious!! I attempted several call backs but just left a message since he refused to answer directly. I called the next day and got customer service rep on the phone again. I requested the process on how to return the item and the cost. He gave me an estimate but promised to send me an exact quote within an hour. I asked to speak with his supervisor and before I could get his name, the customer service agent transferred me to a voicemail. Once again, I am furious! I have a vehicle in a mechanic's lot costing me money as I fight with how to get the correct part!! If the first rep would have told me that there were different types of trans for the same vehicle and here is how you ensure that you have order the correct one, i would have certainly abided by that recommendation. Instead, I get a group of people who seem to be bothered by customers with questions. Bad experience from start to finish! Spend your good, hard-earned money with folks that care about your satisfaction. Quality Used Transmissions misses the mark by a country mile!!!

we ordered our transmission expecting to be ready to install it came damaged we reordered hoping for a quick shipment our mechanic went out of business before we could get the second one with promises that it was on the way wrong....the one we had the new mechanic put in it has a problem with circulating the fluids its back in the shop I thought it was checked out before being sent with a warranty that it would work wrong again this has been a night mare to deal with we paid lot for a faulty transmission it has been three months with out a car it cost us for towing and for parts that were lost during the mechanic shift

We received the transmission for the 2002 BMW 330i very timely - it showed to have 61K miles on the transmisson. Worked fine for a couple of weeks and then this morning appears to have failed - i will be calling the warranty service to discuss the options I have. Extremely dissapointed to have gone through all this for my son and to have it failed. Can't say that I would recommend the company at this time depending upon how I this is handled with the warranty