Quality Used TransmissionsReviews of qualityusedtransmissions.com

it's been a year since I've been robbed by quality used transmission, their business practices are awful. Watch out, Dale is the worst.

This place is the worst. They sold me a "warrantied" transmission without a torque converter. Then the transmission was broke. This place is impossible to get ahold of. But will take your money very quickly. They have zero customer service. It's just s handful of men, Scott inpaticular. They are frauds. Do not go to them if you need a transmission. They sell junk yard and none of it is guaranteed like they say it is. Complete frauds.

I have been trying to reach someone in the warranty department since October 21st. I have left at least 8 messages that have not been answered to date. I would not recommend quality used transmissions to anyone.

I recently had a replacement transmission put in my Honda Odyssey and a week after it was installed the Honda dealer informed me that the shift detent was bad and it was not safe to drive. I immediately contacted the Warranty department and per his instructions sent in a picture of the odometer reading and a statement from the dealer stating what the issue was. They did have a replacement transmission sent to the dealer but has ignored every email and phone call regarding the cost of labor. I have never had a phone call returned from anyone. I am now out $1184.24 that I had to pay for the installation of the replacement transmission. I would never recommend this company to anyone. Their customer service is the worst I have ever received.

Attempted to resolve problems with transmission. 1. wrong transfer case, 2.bad seals, 3.first gear slipping. Attempted contact 15 times with no reply. Ended up paying for a transfer case, new seals. I thought a phone call would resolve problems with no luck.

I purchased a certified / warrantied transmission. Shortly after installation I got a check engine light of p0700 error which per mechanic is related to transmission cylinoid. I reported this back to the company in which they responded once via email to have the error code checked out which I gave in the initial warranty query. No response after initial response. Went to BBB which was not able to get further response. BBB posted 'Customer not satisfied with the business response; BBB did not find business made good faith effort to resolve complaint.”. Off to Dept. of ag, trade and consumer protection. This was a major mistake on my part, should have went with another company that is honorable. I am now into the transmission for 1575 plus now I have to pay out of pocket to fix the certified/warrantied transmission. Terrible experience.

Order # 251985 Being someone who works in a customer service industry and understands the importance of online ratings, I feel compelled to tell the universe that this was by far my worst customer service experience EVER!!! Without going on one of those long rants of frustration, I'll summarize my dissatisfaction. I was sent a transmission which was never tested, tried to get it replaced, was given the run-around, ended up having it rebuilt and ended up spending four times the cost with the needed repairs and travel expenses because a two day install became a one month nightmare. I wish I had a physical address or point of contact because I would DEFINITELY take this "company" to small claims court. Do yourself a favor and DO NOT BUY ANYTHING FROM quality used transmissions and check their BBB rating. They should be ashamed of themselves and find it hard to sleep at night.

The add says all transmissions are cleaned and tested before sold. Well it took from order date of April 8 to finally arriving at shop on April 22 to do this. This is to slow. The transmission shop I am dealing with warned me against this I should have listened. Once transmission shop opened box for transmission he called me immediately and told me it wasnt' cleaned and they did nothing to transmission but box and ship, he is also skeptical of the mileage that was told to us. I would send back to Quality transmission but I will be charged a 25% fee plus cost of shipping. To be honest I am not sure I would even have money refunded in a timely manner. We are not wealthy people and had to sell vacation time to order this for my daughters car . I should have gone with my instincts on this. Don't make the same mistake we have made.