Quality Used EnginesReviews of qualityusedengines.com

DO NOT ORDER FROM THIS COMPANY. I ordered an engine for a 1998 Toyota Sienna Minivan and paid for it. Waited, waited, waited for it to be delivered only to be told by shipping company that it is sitting on site because there are not enough employees to unload it and deliver to my mechanic in an adjacent town. They finally delivered it the next week. My mechanic's immediately installed it (cost me $3,500) and the engine immediately failed. Car never got off the lot. They do NOT evaluate, test or inspect engines before delivery like the warranty states. Now a month later, I am still waiting for my "refund" for the engine costs. I cannot recoup the installation costs and had to turn around and buy another motor and pay to have it installed. I am well into this 98 Minivan for over $10k! This is insane. I call Quality Used Engines and get nothing but empty promises on call backs and no information on when refund will hit my account. I seriously doubt it ever will. I am looking into the costs of suing them versus walking away. Just makes me sick that these scam companies get away with this. I sure wish I came to trust pilot first to read reviews!!!! Hope this one helps someone not do business with them.

BUYER BEWARE #TheTruth Purchased 14 March 2022. 31 March rec’d message of shipping delay. May 2022, engine finally delivered, installed and Warranty activated by Kwality Auto Care. 14 Aug 2022, engine blew. 15 Aug sent required documentation to Warranty Dept. 30 August- received email that replacement engine was sent. 14 Sept- received email (still have as legal proof from Warranty Dept) after I asked about the labor reimbursement. It would be reimbursed directly to me after installation and receipt of labor costs. 16 Sept, received email that supervisor cannot reach me at the phone number provided to them. Same number & email that they repeat back to you when placing the order (btw- same# since 2005). 26 Sep- spoke to Megan in Warranty Escallations. She told me that the warranty link won’t work because it was activated under the original engine purchased, it already active. Send her the labor invoice for installation of the replacement engine. Said she was going to lunch and to check my email after 2pm CST for the processing of my refund for the labor on the replacement engine. Megan told me that I can expect the refund of $1848.00 in 5 to 7 business days. 29 Sep- spoke to Warranty Dept again. Megan told me that the invoice I sent her went to her “junk email”- strange since we had already emailed back & forth. 30 Sep- called and emailed. Still nothing. -Since then I have called and emailed daily. One day put on hold for 2hr, 26min, 1 sec. I’ve been passed around, messages conveyed and no courtesy of a response. On their website under the Parts and Labor warranty it clearly states- Labor claims are only paid if the customer receives a replacement engine from QUE. (I did. They confirmed via email in writing that I would be reimbursed, supervisor Megan had me send her the labor invoice) to process my labor refund. Today is 19 Oct 2022 and I have called and emailed numerous times. No change, no response, no refund.

they sent me a motor. I had it installed and it ran great. delivery was on time motor was in great condition for the $1,400 I payed. I'm a happy costumer.

Sold me an engine that had was no good and then refused to honor the warranty. They said it took us too long to install it. Beware that you have to install what you buy from them within 15 days. Basically I paid them $2820.00 and got absolutely nothing for my money.

I have nothing to add that every one hasn't covered. THIS IS A BUSINESS THAT IS BEYOND FRAUDULENT!!! They sent me a blown engine with a lot more miles than they claimed. Obviously had been driven with no oil in the engine. Has anyone had luck with a lawsuit against them?

This guys are bad they didn’t send it in 2 months after many calls they said again to pay again 150 for delivery thanks Wells Fargo they refund our money

Worst engine company still in existence. They sold me an engine for $8k which was advertised to only have 30k miles on it for my wife's van. I paid for the engine not knowing their history or reading their reviews because I was in desperate need to get my wife and kids back on the road safely. It took over a month to receive the engine and when it finally showed up there were holes busted in bothe valve covers, and the dipstick was pinched between the block and oil pan sticking out the side. My mechanics immediately called me and told me their concerns with the shipped engine. I called QUE to explain what was wrong with the engine and they had me take pictures of the damage. They offered to send me another engine or to give me a refund. At this point I am not wanting to give them any more chances and just want to try to find a dependable place to purchase the engine so I asked for a refund. They sent a truck about a week later to get their pile of scrap metal and ship it back. After about 3 weeks I received a refund of $5k even though I paid them $8k. They charged me a 25% restocking fee and also charged me the freight of returning it. Their only response to me came through their state's consumer protection agency where they claimed my "allegations" of the damage were not covered by the warranty because all of the damage were to bolt-on components and they only covered the internal block. They will only treat you good in their sales department...once they have your money you are at the mercy of whatever they feel like doing to you.

I bought a 60k Mile engine for a Ford Flex Vin Specific. They sent the wrong engine. The manager and head of customer service, Sancho, told me to go f**c myself and would not communicate any further. I got the money back from my credit card but OMG what terrible people. I am a shop and they treated us tis way. Stay away from these scammers they are being sued left and right. FYI they have websites that portray they are everywhere, they are based out of Wisconsin.