Quality Home Products of TexasReviews of qualitytx.com

From the meeting with the sales representative, to the installation and twice a year inspections, we have been very pleased with Quality Home Products. Today Gage serviced our generator. He called on his way to let me know when he would arrive. After he checked our generator, he thoroughly discussed his findings with me. He took the time to show me how and when to check the oil if the generator runs for long periods of time. He was so friendly and answered all my questions. I could tell he enjoyed his job!

Our Kohler generator was installed in the fall of 2020. The big freeze that followed in February 2021 put a huge demand here on new generator installations and there may have been some slippage of service due to the sheer volume of activity, thus others may have had less than stellar experiences around this time. Quality Home Products came out today, saying they were following up on installations done during that period, to make sure we got everything we were promised, had been educated on its operation, and find out if there were any open issues they needed to address. We were fortunate to have been done right before the crunch period so our installation had been excellent. A short time ago the system was not operating well and we placed a service call. They came out timely and discovered that we had some extensive rodent damage to the wiring inside the generator in several locations. I don't think this is typically covered under any warranty or service contract, but they noted that some plugs in lift holes had not been placed during installation and that was probably where they got in. They owned the problem immediately and did some extensive repairs to cables and wiring harnesses; everything has been operating perfectly since. The techs were very knowledgeable, and explained what was being done throughout the repairs. As for me, I could not be more happy with our Kohler generator and the service provided by Quality Home Products.