Charles D.
No quality internal work practices.
We ordered a Generac home generator from Quality Home Products in October 2021. Installation work was to begin in April 2022. We thought this was great timing; ahead of our hurricane season. Installation did commence but quickly got caught up in one delay after another. Every time they weren’t able to finish a particular step, instead of scheduling is, as a normal project might, we got relegated to the back of the line to await their next available open date, which resulted in weeks of delay between work steps. Work started in mid/late April 2022 and by mid June(now) we still don’t have a generator. They dug huge holes in the back yard to bore the electric cables and those holes remained open for months. Half the grass in the back yard was covered with the dirt from those holes. The destroyed lawn has not been fixed. After finally installing the unit it failed City code inspection being placed too close to windows. The unit had to be relocated to the middle of the yard …something I would never have agreed to, if I’d known beforehand. They finished installing it in its new location and it took them over a week to “reach out” (their words) to the power company for an upgraded meter. This delay resulted in an additional month before installation as the power company can’t install for another month. Quality home systems could have easily pre-arranged the meter installation but instead waited until their re-installation was complete. I’m sure the reason they didn’t pre-schedule the meter is because they had no confidence in their own ability to meet deadlines. Poor project management from the beginning. No concept of critical path planning. One step at a time with back-to-the-end of the line priorities in spite of the delays and missteps bring their own. I would NEVER recommend Quality home products. Their internal work processes and scheduling systems are catch as catch can. I have no idea if I’ll ever have a functioning generator. I’m pretty sure it won’t be in time for this hurricane season. I dread having to rely on them in the future for maintenance!