Qeepsake Reviews | Read Customer Reviews of qeepsake.com

Qeepsake Reviews | Read Customer Reviews of qeepsake.com

Qeepsake reviews

Showing 17 reviews with 3 stars · Clear filters

Amanda T.
Oct 31, 2024
Unable to Cancel Payments
I really wanted to try Queepsake. However, I unsubscribed for financial reasons. Even after I unsubscribed, I was unable to remove my credit card. I deleted my account and they still attempted to charge me. I had to call my bank and get a new card. Now I don't want to re-signup as I don't trust them.
Response from QeepsakeOct 31, 2024
Hi Amanda, Thanks for taking to time to write in, and we're sorry about this issue! If you can please email us at [email protected], we'd of course be happy to look into this and resolve this issue for you. Thank you.
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g.e.
Jul 26, 2023
Expensive
Cool idea. But my book that I'm about to print is going to cost about $300. That's not including the membership/subscription fee. I'm going to have to suck it up and pay it because I've been working on this book for so long. Next time I'm using Mixbook or Shutterfly. I could have used that $300+ on something else..
Response from QeepsakeJul 26, 2023
Hi g.e., Thank you for your feedback! At Qeepsake we believe quality is of the utmost importance, and strive to provide our members with books that will last for years to come. We do run several sales throughout the year, such as our flash sale that is happening right now! Keep an eye out for texts and emails from Qeepsake to stay in the loop about current promotions and sales!
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Kristina
May 31, 2023
Very convenient but not the most useful
I like that I can text photos. I don't like that there isn't a "family" album, only albums with each person's name. I like that I can order books, but I would prefer a monthly mini book subscription instead of only fancier books.
Response from QeepsakeMay 31, 2023
Hi Kristina, We are really grateful and appreciate you taking the time to share your honest feedback! We'll be reviewing your great suggestions! Thanks for choosing Qeepsake and if you ever need anything, don’t hesitate to reach out to [email protected].
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Daniela
Apr 6, 2023
Better questions
Better questions
Response from QeepsakeApr 6, 2023
Hi Daniela, thank you so much for choosing Qeepsake to capture the day-to-day moments you share with your child and providing your feedback on the questions. We'd be happy to take a look into any issues with questions that you are experiencing if you reach out to our support team at [email protected]!
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Bri
Mar 30, 2023
I absolutely love the app but find the photo books too expensive
I absolutely love the app and have been using it for years but the books are so expensive that I haven’t been able to print them in the last couple years and therefore I find myself less likely to continue adding memories to my Qeepsake
Response from QeepsakeMar 30, 2023
Hi Bri, thank you for your feedback! At Qeepsake we believe quality is of the utmost importance, and strive to provide our members with books that will last for years to come. We do run several sales for paid members throughout the year, such as our flash sale that is happening right now! Keep an eye out for texts and emails from Qeepsake to stay in the loop about current promotions and sales!
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Frisch
Mar 29, 2023
Meh...
I really appreciate the text abilities - words and pictures - annoying that the captions don't save with the photos I text in. The daily questions are only okay (maybe one in four questions are actually relevant to the stage my child is in and another one in four are just nonsense like 'what does they/zem like about vacations' when I clearly marked boy). The books are a bit pricey and Shutterfly has better layouts. Also, it's terrible that you can't order a book with ALL your kids memories (you can mark every memory for every kid, but that seems to lose the point); I guess it's made for only children...
Response from QeepsakeMar 29, 2023
Hi there, thank you for taking the time to provide us with your feedback! We are so sorry to hear you are having issues with texting. Our suspicion is that this is an issue occurring outside of Qeepsake. We'd also be happy to look into the questions you are being sent! Give us a chance to improve your experience by emailing [email protected].
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Bailey
Mar 28, 2023
Great app, lots of bugs
I love the app. But it has quite a few bugs still. Even with a premium membership, I have missing photos and loading them is incredibly difficult and frustrating. Many times they won't load and when they do there distorted. I did reach out to tech support and after an update it was better, but again I have the same issues so I chose not to renew premium.
Response from QeepsakeMar 29, 2023
Hi Bailey! Thank you for taking the time to write a review. We’re sorry to hear you didn’t love your experience with Qeepsake. Give us a chance to identify possible issues and/or areas of improvement by emailing our team at [email protected]!
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Caroline
Mar 28, 2023
Good. Leaves lots to be desired...
I wish we could have different audiences for different books--nobody knows about our second pregnancy yet, but we can't document it because the audience list is the same between books. I also wish the books were put together with less required user interferance/work.
Response from QeepsakeMar 29, 2023
Hi Caroline, thank you for taking the time to provide your feedback! Our team is always looking to improve the experience for our members and we're hopeful that we can get to some of these important changes in the near future. In the meantime, feel free to direct any additional suggestions to [email protected].
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