Yue M.
Please note about the Refund Policy!
Update 8/10: I received a follow-up email from the operation manager Manuel. A complete refund will be fully issued due to the situation, and the mattress topper is not required to return. I sincerely appreciate the effort Qbedding is made to help me as an interested customer. Please note the RETURN POLICY, where NO WASH, NO USE, NO BREAKING MACHINE SEALED is required. ---------------------------------------------------------- I am honestly very disappointed with the return policy. Recently I bought a Mahjong mattress topper for $150. I had so much hope for its cooling feature. However I had to return it after 20 days of usage because my partner had moderate allergy and skin condition to it. Although under 30 days warranty, I was only offered with 50% refund and out of pocket shipping (estimate $20？）. What I felt disappointed about is that, there is no way for me or my partner to know about the skin reaction or allergy before I used it. And now, I could only get around $50 back. It’s a price that I paid to know this brand. And I would not recommend this to any friends or family. Please be aware of that you will receive a full refund if there is NO USE, NO WASH, and WO open any machine sealed package.