Asyah A.
I never received my order
My name is Jacq Baltazar and I never received my order. I ordered 5 pcs of jewelry, their partner local courier here in UAE said that they delivered to me but I did not received any not even a call from them. They just took a photo of the front of my house, and they put that receiver signed it, i was at home the whole day because its Sunday, no one calls me nor delivered anything. When i call JNT courier which is their partner local courier they said that the mobile number they put is wrong so they cannot help me. I must let YANWEN and the supplier called them. I called the number of the driver written in their tracking and he never answered my call, after 3 days of answering and replying emails with Qamar still they come up that I must call the driver and the local courier even though I already explained that they are not cooperating and driver never answered. Its really frustrating in my part. By the way my order has shipping protection, which I paid extra for this emergency. What is the use of Shipping Protection if I will be the one do the talking to their partner courier and the courier doesn't like to cooperate. I dont know Qamar Jewelry but since I like their advocate of helping Palestine I bought from them after 3 months of thinking if I will really order. Till now no clear answer where is my item or If they going to replace the lost item. I am here in this country for 19 years, always ordering online but this never happens to me. If i can give negative point I will do it to show how frustrated I am plus the money that I lost. Its not small money.