Pyle Audio Reviews | Read Customer Reviews of pyleusa.com

Pyle Audio Reviews | Read Customer Reviews of pyleusa.com

Pyle Audio reviews

Showing 147 reviews with 1 star · Clear filters

Eddie S.
Apr 2, 2025
Pyle doesn't test their products fully…
Pyle doesn't test their products fully before they ship them out of the factory. I purchased 2 times now, "Rack Mount Studio Pre-Amplifier - Audio Receiver System w/ Digital LCD Display Bluetooth FM Radio Recording Mode Remote Control USB Flash or SD Card Reader Input and Output Jack - PPRE70BT" Both of them were defective. Neither one had a functional tape monitor function, and the second one didn't have a functional tape out either. I have a third one coming tonight. Pyle should start paying me to test / QA their products. There's no way to talk to anyone on the phone. If the third one doesn't work either, I'm going to simply give up on Pyle all together.
Response from Pyle AudioApr 2, 2025
Hi Eddie, We’re very sorry to hear about your repeated experience with the PPRE70BT units and the inconvenience it’s caused. This is certainly not the level of quality or service we aim to provide. Although every product goes through quality checks, it seems an unfortunate oversight may have occurred in your case — and we sincerely apologize for that. Please know that Pyle does offer phone support — you can reach our team directly at 📞 (718) 535-1800. We’re here to help troubleshoot, arrange a return, or assist with a replacement if needed. Thank you for your patience and for giving us another chance.
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Nicola O.
Apr 1, 2025
ordered the wrong item
ordered the wrong item, contacted them and was told to send back which i did immediately upon arrival, have now emailed numerous times to advise of product being returned, provided tracking to prove it was delivered and they refuse to acknowledge and refund me. In response to your reply, I tried using your online chat today and after wasting 45 mins with someone named Rommel who couldn't be arsed even answering the chqt, someone else named Shiyori told me to just wait for a response... worst customer service ever...
Response from Pyle AudioApr 2, 2025
Hello Nicola, We’re truly sorry to hear about your experience and the trouble you’ve had getting a response regarding your return. That’s not the level of service we aim to provide, and we completely understand your frustration. If you’ve already returned the item and provided tracking, our team should be following up promptly. We’d like to make this right — please give our customer support team a call at 📞 (718) 535-1800 or contact us through our website at https://pyleusa.com/pages/contact-us, and we’ll prioritize resolving this for you. Thank you for your patience, and again, we apologize for the delay.
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Hol
Apr 1, 2025
The product is not properly advertised
The product is not properly advertised. I feel I was overcharged or bait and switched.
Response from Pyle AudioApr 2, 2025
Hi there, We’re sorry to hear that your experience didn’t meet expectations. We strive to provide clear and accurate product descriptions, and we never intend to mislead our customers. If you believe there was a pricing or product listing issue, we’d really like the chance to look into it and make things right. Please feel free to contact our support team at 📞 (718) 535-1800 or via our website at https://pyleusa.com/pages/contact-us. Your feedback is valuable, and we appreciate the opportunity to improve.
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Tina V.
Mar 27, 2025
wrong size caster was sent
wrong size caster was sent. they are not the same size as what is already on the unit. too small. the caster i need is about 1.5 inches across, what was sent is 1and 1/8 inches across.
Response from Pyle AudioMar 27, 2025
Hello Tina, we’re sorry to hear that the caster you received was the incorrect size. That’s certainly not the experience we want for our customers. Please contact our customer support team at (1) 718-535-1800 so we can assist you in getting the correct part sent out as quickly as possible. Thank you for bringing this to our attention!
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Jeff M.
Mar 24, 2025
Where is it
As of March 24, I haven’t gotten the item yet. Last time I checked, it was still sitting at your location, waiting for the post office to pick it up.
Response from Pyle AudioMar 25, 2025
Hello Jeff. We’re very sorry for the delay and the frustration this has caused. We understand how disappointing it is to be waiting on your order. It looks like your package is still awaiting pickup by the carrier, and we’re actively following up to make sure it gets moving as soon as possible. In the meantime, if you’d like direct assistance or a status update, please feel free to contact our customer support team at (718) 535-1800. We truly appreciate your patience and thank you for choosing Pyle.
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Prafulla G.
Mar 21, 2025
Looks great but does not meet basic requirements
The guitar color was great but when I tuned the guitar the lower string broke. I used the same tuner that was recommended to be used in the notes that came with tht package. The neck is bent as well. When I was able to tune all the strings there is significant gap between the fretboard and strings towards the higher frets. Not what I expected.
Response from Pyle AudioMar 22, 2025
Hi Prafulla. We’re sorry to hear about your experience with the guitar. That definitely doesn’t meet the quality standards we aim for. String breakage and neck issues are not expected, especially right out of the box. We’d like to help resolve this for you—please reach out to our customer support team at (718) 535-1800 so we can make it right. Your satisfaction matters to us, and we appreciate your feedback.
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Gilfredo G.
Mar 21, 2025
they send me the wrong microphone
they send me the wrong microphone
Response from Pyle AudioMar 22, 2025
Hi Gilfredo, We’re very sorry to hear that you received the wrong microphone. That’s certainly not the experience we want for our customers. Please reach out to our customer service team at (718) 535-1800 so we can quickly correct this issue and send you the correct item. We appreciate your patience and the opportunity to make things right.
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Victor K.
Mar 20, 2025
I’ve never received the item
I’ve never received the item
Response from Pyle AudioMar 21, 2025
Hello, Victor. We’re very sorry to hear that you haven’t received your item. That’s definitely not the experience we want for our customers. Please contact our customer service team at (1) 718-535-1800 or through our support page so we can look into this and resolve it for you as soon as possible.
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