Pyle Audio Reviews | Read Customer Reviews of pyleusa.com

Pyle Audio Reviews | Read Customer Reviews of pyleusa.com

Pyle Audio reviews

Showing 147 reviews with 1 star · Clear filters

Joshua M.
Jun 3, 2025
I was fraudulently charged for an order…
I was fraudulently charged for an order because support was an AI bot instead of a human who could understand the very simple words "I do not want this order, I found an upgraded product on your site which I need instead and have already purchased that one."
Response from Pyle AudioJun 4, 2025
Hi Joshua, We’re truly sorry to hear about your experience and the frustration caused by the misunderstanding during the order process. While we aim to streamline support with AI tools, we understand that nothing replaces real human help when it matters most. We’d like to make this right for you. Please reach out to our team at 📧 [email protected] or ☎️ (718) 535-1800 so we can review your order details and help resolve the issue as quickly as possible. Thank you for your feedback — it helps us improve.
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Austin B.
May 22, 2025
Absolute worst support of all time
Absolute worst support of all time. Bought a treadmill and received it very damaged. They take weeks to respond and end up sending the wrong parts. Then after everything will not help me return it at all. 4 months since I bought it and haven't been able to use it or return it. Don't ever use this company
Response from Pyle AudioMay 22, 2025
Hi Austin, We’re truly sorry to hear about your experience, and we sincerely apologize for the delays and frustration you’ve encountered. This is not the level of service we aim to provide, and we understand how disappointing it must be to wait this long without a proper resolution. We want to make things right. Please contact us directly at 📧 [email protected] or ☎️ (718) 535-1800 with your order number and case details, and we’ll prioritize your request to find a solution as quickly as possible. We appreciate your patience and the opportunity to improve your experience.
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Allison W.
May 5, 2025
I inherited the device when I purchased…
I inherited the device when I purchased the building and it worked well for a little bit. Then had trouble with it playing the USB finally got that to work for a little bit. Then it wouldn’t play it anything at all so I bought another one. Can’t get the USB to work on that one. And I had emailed a few times and not getting any help.
Response from Pyle AudioMay 5, 2025
Hi Allison, We’re sorry to hear about your experience and truly appreciate you bringing this to our attention. We understand how frustrating it is to run into repeated issues and not receive timely support. We’d like to help resolve this as quickly as possible. Please reach out to us directly at 📧 [email protected] or call us at ☎️ (718) 535-1800 with the model number and a brief description of the issue, and our team will prioritize your case. Thank you for your patience—we’re here to make things right.
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Frank S.
Apr 30, 2025
I have been attempting to purchasing…UHF wireless microphone
I have been attempting to purchasing product and uh, made my request. 2 weeks later I got told I wasn't in the right place. All I want is a UHF Wireless microphone receiver. And a month later still no response.
Response from Pyle AudioMay 1, 2025
Hi Frank, We’re truly sorry to hear about your experience and the delay in communication. That’s not the level of service we aim to provide, and we understand your frustration. Please reach out to us directly at 📧 [email protected] or ☎️ (718) 535-1800 so we can assist you right away in locating the correct UHF wireless microphone receiver. We’ll make sure this gets resolved for you as quickly as possible. Thank you for your patience, and we appreciate the opportunity to make things right.
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Jennifer P.
Apr 28, 2025
I love this bathtub BUT I can no longer use it.
I love this bathtub. However I can not use it anymore because there is a hole in the seam where the pillow meets the tub. I had the hose crack on me and they replaced it. As soon as I got the new one my old one got a hole in the exact same spot. So I used the new one. Less than a week later I had a hole in the same spot. The seam where the pillow meets the tub. I wrote the company again and made a report but it has been a week now and no response. I spent so much money on this bathtub bec I have two autistic kids. One of my kids screams bloody murder when the shower water hits him. This is why we got the bath to begin with. If they company would respond and make this right I will take back my review but as for now I am very disappointed. I just want my bathtub to be blown up. If it was just a hole I could fix it but it is on the seam. Please help me fix this issue.
Response from Pyle AudioApr 30, 2025
Hi Jennifer, Thank you for sharing your experience, and we’re truly sorry to hear about the recurring issue with your bathtub. We completely understand how important this product is for your family, especially given your children’s needs. We apologize for the delay in getting back to you. That’s not the level of care we strive to provide, and we want to make this right. Please contact us directly at 📧 [email protected] or ☎️ (718) 535-1800 with your case number or previous ticket details. We’ll prioritize your request and work toward a proper resolution as quickly as possible. Your feedback is extremely valuable, and we’re committed to finding a solution that works for you and your family.
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Todd W.
Apr 8, 2025
Terrible customer service.
I received a defective receiver. I called customer service . After 20 minutes of very difficult communication and troubleshooting the device they agreed to refund my purchase. She told me I would receive an email to confirm this. After over a week, I never received an email. I sent an email to Pyleusa to return the item and also received no response.
Response from Pyle AudioApr 8, 2025
Hi Todd, We sincerely apologize for the inconvenience and the lack of follow-up after your call with our support team. Your experience is not what we aim to deliver, and we truly regret the delay in communication regarding your return and refund. Thank you for bringing this to our attention. Please email us at 📧 [email protected] with your order number and details so we can prioritize your case and ensure it is resolved quickly. You can also reach us by phone at ☎️ (718) 535-1800. We’re here to help and committed to making this right.
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Jonas G.
Apr 4, 2025
No Refund After Returning Item
I did not get a refund after returning an item. According to USPS tracking number 9434611206211264393913, my return was received on March 24 (RMA#: RN250312728). I sent them several emails over the course of several days, and they said they will process the refund within that day or have processed it already. This is a lie because to this day, there is still no refund. My emails to them are not getting anywhere. They are just giving me the runaround and we're going in circles. Wasted a lot of time on emailing them. Their customer service is the worst.
Response from Pyle AudioApr 5, 2025
Hi Jonas, We’re truly sorry to hear about your frustrating experience and the delay in processing your refund. We understand how important timely and transparent communication is, and we apologize that we did not meet your expectations in this case. Thank you for providing the tracking and RMA information — we’ve escalated your case internally for immediate review. Please rest assured that we’re working to resolve this and ensure the refund is properly processed. If you haven’t already, please reach out to our support team at 📧 [email protected] or ☎️ (718) 535-1800 with your order and RMA number so we can assist you directly and make things right.
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Van S.
Apr 3, 2025
Horrible product
Horrible product
Response from Pyle AudioApr 3, 2025
Hi Van, Thank you for your feedback. We’re sorry to hear you had a negative experience with one of our products. This is certainly not the quality we aim to deliver. We’d appreciate the opportunity to make things right—please contact our support team at 📧 [email protected] or 📞 (1) 718-535-1800 so we can assist you directly.
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