Pyle Audio Reviews | Read Customer Reviews of pyleusa.com

Pyle Audio Reviews | Read Customer Reviews of pyleusa.com

Pyle Audio reviews

Showing 147 reviews with 1 star · Clear filters

paula B.
Oct 26, 2025
Your product does not work
Your product does not work, I emailed you for return instructions and you do. Not respond.
Response from Pyle AudioOct 27, 2025
Hi Paula, We’re truly sorry to hear about your experience and for the delay in our response. That’s not the level of service we aim to provide. Please reach out to us directly at [email protected] or call us at 1-718-535-1800 with your order number. We’ll make it right as quickly as possible, including assisting with your return. We appreciate your feedback and the opportunity to fix this.
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Jay D.
Oct 24, 2025
The worst experience I have ever been part of
I expected this company to fully refund my broken/defective item I originally purchased as it was within the warranty period, however they refused to fix my item, they refused to replace my item, and only offered a store credit which was less than the cost of my original purchase. This is literally the worst company experience I have ever seen or been part of.
Response from Pyle AudioOct 27, 2025
Hi Jay, We’re truly sorry to hear about your experience, this is not how we want any customer to feel. We aim to stand behind our warranty policy and ensure fair resolutions for defective products. If you feel the store credit offered didn’t reflect the full value of your original purchase, we’d appreciate the opportunity to review your case again. Please reach out to us at [email protected] or call 1-718-535-1800 with your order details, and we’ll do our best to make things right. Thank you for your feedback, it helps us improve.
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mauricr R T.
Oct 20, 2025
i have called your company 3 time
i have called your company 3 time. I have emailed your company PL-89784 IS MY ORDER # Please send me a written warranty in a timely manner thank you in advance.
Response from Pyle AudioOct 21, 2025
Hi there, We’re sorry to hear you’ve had trouble reaching us and appreciate you bringing this to our attention. We’ve located your order and can certainly help with your warranty request. If you haven’t already, please register your product at https://pyleusa.com/pages/registration This step activates your warranty and ensures you receive proper documentation and support. Once completed, our support team will send your written warranty confirmation promptly. Thank you for your patience, and we appreciate the opportunity to make this right.
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James S.
Oct 19, 2025
I sent several emails to cancel my order and refund my purchase before it ever shipped and never got a response
I sent several emails to cancel my order and refund my purchase before it ever shipped and never got a response
Response from Pyle AudioOct 19, 2025
Hi James, We’re truly sorry for the trouble you experienced trying to cancel your order, that’s not the level of service we aim to provide. Our team was temporarily closed during the recent holidays, which may have delayed responses, but we’re now back and handling all pending requests. Please contact us at [email protected] or call (718) 535-1800 with your order details, and we’ll review your refund right away. Thank you for your patience and for allowing us the chance to make this right.
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Other
Oct 17, 2025
I sent a message about this order and I…
I sent a message about this order and I never received a response
Response from Pyle AudioOct 19, 2025
Hi there, We’re very sorry that you didn’t receive a response, that’s not the experience we want for our customers. Our support team was briefly closed during the recent holidays, which may have delayed replies, but we’re now fully open and ready to assist. Please email us again at [email protected] or call (718) 535-1800, and we’ll make sure your message is prioritized. Thank you for your patience and for giving us the opportunity to make this right.
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Gilbert M.
Oct 16, 2025
No support or useful information
purchased a PTA1000BY amplifier to replace my dead one from years ago. There was absolutely no information on how to connect the CD input and the speaker output. No information about connectors, plugs, etc. Tried to call twice and got an old message saying they were closed for a holiday weeks ago. Tried to email but no response. Unless you are an electrical engineer or experienced stereo buff, do not purchase from this company, there is no support.
Response from Pyle AudioOct 19, 2025
Hi Gilbert, We’re very sorry for your experience and the frustration it’s caused. Our customer support team was briefly closed during the recent holidays, which may have delayed our response, but we’re now fully open and ready to assist. Here is the full manual for the PTA1000 series available on our website here: 👉 http://manuals.pyleusa.com/PDF/PTA1000BT.pdf Please feel free to contact us at [email protected] or call (718) 535-1800 if you’d like help with setup or troubleshooting — we’ll be glad to walk you through it step by step. Thank you for your patience and for giving us the chance to make this right.
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Todd C.
Oct 13, 2025
Complete Crap - The product that I received was not…
The product that I received was not what was advertised. So the product was not even capable of TWS or true wireless stereo - the button did not exist on the units. On top of that both units arrived in clean boxes, but came out of the box, each with dented grills. Meaning they had to have been packed with the dents already there. Upon inspection the radio section in both units did not work as a final topping to the bad experience. I have also now submitted two requests via their web form for return with no response at all, and am waiting until the holiday is over so I can try to call their number as the next step to try to return these unit and get my money back. I am very disappointed in this purchase and experience so far. - Todd
Response from Pyle AudioOct 16, 2025
Hi Todd, We’re very sorry to hear about your experience and the condition in which your speakers arrived. That’s certainly not the experience we want for our customers. Our support team is available and ready to help. Please contact us at [email protected] or call (718) 535-1800, and we’ll make sure your return or replacement is handled promptly. Thank you for bringing this to our attention, and we apologize for the inconvenience.
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Leo T.
Oct 13, 2025
Product not as described
Product not as described. No reply from customer service when requesting a return
Response from Pyle AudioOct 16, 2025
Hi Leo, We’re sorry to hear that your product wasn’t as described and that you had trouble reaching our team, that’s not the experience we want for our customers. Our support team is available and ready to assist. Please email [email protected] or call (718) 535-1800, and we’ll help process your return right away. Thank you for your patience, and we apologize for the inconvenience.
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