Pyle AudioReviews of pyleusa.com

The process for a warranty issue was easy and hassle free, everyone acted professional

Above and beyond and great communication:)

Got here on time and worked great to mount my speakers.

Pretty good!!

Thank you very much for a speedy and helpful reply.

I had two experiences with customer service. The first one was less than helpful, I needed replacement wheels for the AC unit I had ordered. Company needed verification that I needed new wheels with receipt and pictures. That's fine if it is their policy, but why would I bother to contact them if it wasn't necessary for a replacement. People are not necessarily capable, me included, to take pics and then send them electronically. Gave up on that mission. The second call was because the unit wouldn't turn on. Sent the email, requested receipt and model #, which was on the receipt. A second email was sent for the model number, sent that, then I received an email that they were closing the ticket after not receiving any response after less than a week. I work full time, and I do not check my email every day. I felt this was unreasonable and mentioned this in a very polite way, I thought it was poor customer service. Since then, I have received excellent customer service, and the unit was replaced. Thank you

I purchased an amp directly from Pyle, it arrived with some damage. After contacting Pyle I have had excellent response and support, answering any questions about returns etc. Good job Pyle, that’s how it is supposed to work! Thank you!

I bought a little PA off Amazon and had it had a problem but Pyle immediately addressed my issue and sent me a replacement PA at no cost! Thanks Pyle