Pyle AudioReviews of pyleusa.com

Response from Pyle AudioJun 4, 2026

Hi, Thank you for sharing your experience, and I’m truly sorry for the frustration and inconvenience you’ve gone through. I understand how upsetting it is to receive a damaged item and then experience delays and lack of communication while waiting for a promised refund. This is not the level of service we strive to provide, and I sincerely apologize for the delay and the difficulties you encountered throughout the return process. We’d like the opportunity to review what happened and ensure everything has been properly resolved. Please reply with your email address and phone number, and our team will reach out directly to look into your case and assist with any remaining concerns. Thank you for your patience and for bringing this to our attention. We appreciate the opportunity to improve and make things right.

Response from Pyle AudioJun 4, 2026

Hi Mary, Thank you for sharing your feedback, and I’m very sorry to hear about the frustration and inconvenience you’ve experienced. This is not the level of service we aim to provide, and we sincerely apologize for your experience. We already have your information on file and are currently trying to reach you directly to review your case and work toward a resolution. Our team would appreciate the opportunity to address your concerns and make this right. Thank you for your patience, and we hope to speak with you soon.

Response from Pyle AudioMay 7, 2026

Thank you for updating your review and for giving us the opportunity to make this right. We sincerely apologize for the inconvenience and frustration you experienced with your PLTS78DUB unit and the warranty process. We truly appreciate your honest feedback, as it helps us improve both our products and customer support experience. We're glad our team was able to work toward a resolution that made you feel heard and valued. Customer satisfaction is very important to us, and we’re committed to standing behind our products and warranties. Thank you again for your patience, fairness, and continued support of Pyle USA. Please don’t hesitate to reach out if there’s anything further we can assist you with.

Response from Pyle AudioApr 28, 2026

Hi Tim, Thank you for your feedback, and we sincerely apologize for the frustration you’ve experienced, especially with not receiving a response from our support team. We understand how disappointing that must be. Regarding the issue with changing the unit, you can switch from kg to lbs by locating the small plastic UNIT button underneath the scale and pressing it until it displays lbs. We’re also sorry for the inconvenience caused by the delay in communication, this is not the level of service we aim to provide, and we’re actively working to improve our response times. If you continue to experience any issues or need further assistance, please don’t hesitate to reach out to us directly at [email protected] or call 1-718-535-1800. We’ll be happy to assist you promptly. We appreciate your feedback and the opportunity to make things right.

Response from Pyle AudioApr 29, 2026

Hi, Thank you for bringing this to our attention, and I’m very sorry for the experience you’ve had. I understand how frustrating it must be to register your speaker switch box for the promotional microphone and not receive it, especially after trying multiple times to reach us without success. The issues you encountered with our phone lines and messaging system are not the experience we aim to provide, and I sincerely apologize for the inconvenience caused during our recent system upgrades. We’d like to make this right and ensure your concern is properly handled. Please reply with your email address and phone number, and we will reach out directly to assist you and resolve this as quickly as possible. Thank you for your patience and for giving us the opportunity to address this.

Response from Pyle AudioApr 29, 2026

Hi, Thank you for reaching out, and I’m really sorry for the frustration you’ve experienced. I understand how disappointing it is to receive a product that isn’t working as expected, especially after trying multiple times to get support without a response. This is not the level of service we aim to provide, and I apologize for the delay and inconvenience you’ve encountered. We’d like to help resolve this for you as quickly as possible. Please reply with your email address and phone number, and we will reach out directly to assist with your return request and next steps. Thank you for your patience and for giving us the opportunity to make this right.

Response from Pyle AudioApr 28, 2026

Hi Chuck, Thank you for your feedback, and we’re sorry to hear about the concern with your order. We understand how frustrating delays can be. Upon checking, your package was successfully delivered on April 2, 2026, at 4:05 PM. If you haven’t been able to locate it, we recommend checking around your delivery area or with neighbors, as carriers sometimes leave packages in a safe location. If you still need assistance or have any concerns, please don’t hesitate to reach out to us at [email protected] or call 1-718-535-1800 we’re here to help. Thank you for your patience, and please let us know how we can assist further.