Pyle AudioReviews of pyleusa.com

The first issue, the remote won't work unless it is mere feet from the unit, I contacted them to see about another and was told, "sorry we don't have any, will keep you posted IF we get more." Then came the serious issues; the bluetooth to the unit I am playing through it doesn't work mostly at all, Keeps disconnecting and connecting even if the device is right next to this unit. When the blue tooth does work all channels except channel one are attenuated. I contacted them, via email, which seems to be the only way and took a week and a half to finally get to where they told me to return the unit for repair. It will cost 52.00 for shipping and they DO NOT PROVIDE SHIPPING. I COULD GO ON, but do your home-work look at other reviews, THESE PEOPLY SUCK. DON'T LET THEM HAVE YOUR MONEY.

Purchased a PMXU63BT new and had some technical issues and questions. The ONLY way to get to Tech support is via email. We went back and forth a few times with me testing each issue and tech support "solutions" (which did not work). They were terse telling me to read the manual. They were less the helpful. What could have been a 10 min. phone call has now gone on for weeks! BAD BAD BAD

Bought a PDWM3400 off Amazon. Did not work, then technical support advised just to return it through Amazon because it is faster. Second unit still did not work. Technical support said return it and get a different Pyle model because there is a "bad batch." Did not try to make it right. Buyer Beware. Go with a stand up company.

Ordered outdoor speakers on Amazon which arrived damaged. Replacement took weeks to get and also arrived damaged. Second set of replacement speakers took several more weeks and also arrived damaged. They refuse to refund. Terrible product and service.

Bought a PA Speaker on Amazon. The internal battery has never worked and Pyle are making me pay to ship it to them to fix and I have to also pay to have them ship it back even though it’s still under warranty. It will cost more than this stupid speaker is worth for shipping. Terrible product and customer service.

I purchased an amplifier from this company. Not long after it failed. As I am an electronics engineer and work in a similar field I open the amplifier to have a quick look. first thing I noted was the poor quality of the internals. Then I noticed there was a hudge hot spot on the circuit board with a resistor that was cooked. I contacted Pyle Support and asked them if they could assist me with the issue I was having. I explained to them that I am capable of amplifier repairs as I work in a similar field. They told me to return the unit to their service department for repair. I explained to them that I am in Australia and it would cost me 3 times the amount the amplifier is worth. I then ask them if they could provide me with a schematic diagram or have a technician advise the resistor value and maybe be give me a heads up on what could be causing or caused the amplifier to fail. is the issue I have common with that amplifer? They wrote back to me avdvising that they do not hand out schmatic diagrams nor do they forward any information. So If you are outside the USA you have no chance of getting anything you purchase from these guys repaired or serviced. I have purchased other equipment similar from other brands and anytime I have had issues their technicians are more than happy to assist me. Furthermore after seeing the quality of the internal components, soldering etc I would 100% stay away from any products sold by this company not to mention their extremely poor customer support not only with my experience but I have read other post with similar customer support complaints.

Very poor product and service. I purchased a product that was sent with missing parts and they just refused to refund it. Do not buy from them. They are expensive and scammers

Horrific customer service .. and this isn't after purchasing something, this is while trying to spend money with them. Wanted to find out which of their products (or combination of products) would provide me with the functionality I wanted in a audio system as it was hard to tell through the website. Tried using the chat feature. I hadn't even got to the question yet when I received a canned response saying it was a "great question" and that I'd have to contact them for an answer. I then spent three days calling repeatedly with no answer and a recording saying the "voicemail is full". So then I finally broke down and typed a detailed synopsis of what I was setting up and the functionality that was required. The reply put forth a recommendation that: 1} had virtually none of the functionality needed and, 2} is the most expensive amp/receiver in their lineup (I checked). Obviously no effort was made to understand and assist, just throw out the most expensive unit. Lastly, the email did have a "type your response above this line" message, which indicates replying to said email is in order, but when I tried to send a response it came back with a "the recipients mailbox is full and can't accept messages now". Not only am I now not the least bit interested in purchasing any new Pyle equipment to use with my system but I will now be returning all their sets of speakers I'd already purchased for it.