Pyle AudioReviews of pyleusa.com

Purchased product pphp849kt there was no remote in the box so I reached out to Pyle to get a replacement they told me Even though I purchased the speakers new they were not go to honor their warranty or back their product because I purchased them from a store that they are not affiliated with But I can purchase a new remote for my speakers for $35 + shipping dealing with this company has been the worst experience ever.

Absolutely horrible company to deal with. Ordered a PS900 power conditioner/sequencer for my home audio system. It showed up & when plugged in, the screen reads 164 volts coming from the wall plug. Checked the plug with a volt meter, it reads 124.7. Checked all of the outlets on the unit, they also read 124.7. The screen is wrong. Ordered a second one, it reads 158 volts. Called Pyle technical (what a joke) & they said, just return it. Ordered a third one, it also reads 164 as the voltage in. Called Pyle to speak with their engineering dept to understand if it's supposed to read actual voltage or if it is reading the sine wave. I see other pics on the internet & they show actual RMS voltage. Their own advertising shows actual RMS voltage also. They won't let me speak with engineering & the technical dept says, "just send it back for a refund. They told me that "engineering doesn't have a phone". Lol. I'm done with their garbage products. Furman or Monster, here I come.

The entire company is run by incompetent donkeys. The customer service department is a complete failure, and they should be embarrassed by what they do. Stockholders should take a close look at how this company is organized and do something!

I bought this unit from Amazon, I returned the receiver only to get refunded with the gift card, I bought it with a credit card which it should’ve been refunded to, now I am stuck spending it on Amazon, I return the receiver mainly because the Power button only push the machine and standby it does not shut it off, I called Pyle to find out if there was any other unit that I could buy that the remote would actually shut the units off, they said no they all go to standby just makes no sense to me.

In support of the guarantee, they have only one goal or almost; it is do nothing. * They require you to open a PAYPAL account (known as being able to also be used by fraudsters and ransomeware...) even if the customer does not have one. Otherwise no refund (even minimal). When the possible solution of an amazon gift card is so easy to obtain and send to the customer. No adaptation to the customer's method of payment. * They want make to spend at custumers on transport (going-return) costs (which the warranty does not cover) when they know for a fact that they will not be able to repair. * They are not manufacturers or designers (they only sell generic, often non-exclusive products) and claim to have a verification and repair workshop. * They do not have the firmware of their products and know that they cannot repair in advance and that you will pay for nothing by returning your product. * They keep passing the customer off for the problem, but not their methods. * They undervalue your product and if they have to send a new one, they deduct it from the price. Terrible service is an apt word, but possibly; "crooks" too. Amazon should consider stopping selling their items. So you might as well buy a new one (at 2 x less expensive in procedures), and take the opportunity to take another supplier.

Bought a Pyle home theater receiver. Less than 1.5 years after purchase it stopped working. Made popping noises through speakers and flashed "protect" on the display. Tried disconnecting the unit from speakers and power source let sit for hours plugged it back in without speakers, same thing popping, flashing protect, not responding to any input from controls. Emailed Pyle and was curtly advised that it is out of warranty and I would have to pay to ship both ways plus repairs. Now I know why the product is called Pyle...it truly is.

Quick Summary: -Ordered product -Product broke within a year under warranty -Took 2 months for them just to RESPOND to my claim -Charged me $70 for returning my broken unit -Waited another 2 months being told "we will contact you when the new unit is ready" -Called again and finally talked to someone who was helpful and honest about the disorganization and poor communication at the company. I could even hear the conversations in the background. Literally arguing about who works harder.??? -The guy on the phone was trying his hardest to get answers about my missing product. Seemed to be the ONLY one serious about helping me. Everyone else seemed to have the thought of "what's the big deal, it's only 2 months behind." -As of right now I still don't know when I'm getting a unit. Waiting for the ONE helpful person to call back. *****Will NEVER BUY Pyle again. Product is good overall. Not worth dealing with the company if something goes wrong though.

Bought a Pyle Professional Powered Amplifier & Bluetooth Receiver (PT506BT) in September 2020. Now, less than two years later it has failed with no ability to switch modes, and popping sound through the speakers. Their customer service was very responsive, but just stated that it's out of warranty and I'd have to pay for shipping, parts and labor to fix it. I admit it was very inexpensive, so you really do get what you pay for and it's not worth repairing. Spend a bit more for something that will last a lot longer.