Pyle AudioReviews of pyleusa.com

Terrible products

Horrible customer service. No one would answer any questions directly over the phone, I returned the product and they refused to refund even though I was well within the refund guarantee guidelines.

This company sold me a small radio that was complete CRAP. I tried to return it, but the return link doesn’t work. I managed to talk with some representative via the company’s chat feature. He said I’d be contacted in 48 hours - but no one ever contacted me. No one responds to emails. BEWARE!

Pyle has the worst customer service I've ever had. I bought a reciever from them and after 6 weeks I was having problems connecting my bluetooth device to it. While listening to music, it kept making a loud noise as if it was disconnecting and reconnecting to my phone. My phone was right on top of the unit while this was happening.. I called and spoke to a person from customer service named Mark who walked me through all the possible fixes. None worked. He told me to send a picture of the original receipt and they would honor the warranty of sending me a new unit. I did so right away, but never got a response email back from Mark. A week later I sent a followup email and again did not get a response. After a 3rd email he responded asking me to verify my address for shipping. I did this expecting them to be sending out a new unit. Another 10 days goes by, which is now in total almost a month later, and he tells me I have to send the unit back and wait 4 to 6 weeks for them to test the unit to determine if they will send me a new one back or fix my current one. So after 1 month of already being without a reciever to play music on, I'm told I have to wait another 4 to 6 weeks. The reciever was like 80 dollars!! I'll just buy a new one from a reputable company. I guess you get what you pay for in product and customer service. Never again would I buy anything from Pyle. Stay away!!

Summary of the "customer service" I've gotten from this company: 16 July Received the megaphone. It wasn't working and I put in a support ticket. At that time I noticed there was a chat option and tried that, but the person I was chatting with said they couldn't help me since I already had a ticket and I'd hear back in 24-48 hours. 22 July finally got a response. 6 days later, not 1 to 2. I was asked for proof of purchase (even though my email address should have easily given that since I ordered directly from the company site) and also asked for a video of the problem. I supplied all I could and asked how to send a video since the file was too big to email and no FTP site was offered. No response. 25 July Still no reply. Asked for an update. Was asked again to prove purchase. I did. Went back to the website and used the chat option to ask for a Support Phone number to try to actually speak to someone. When I called the operator couldn't help but she assured me my ticket was now a priority and I'd be contacted in 24 to 48 hours. 26 July I asked for an update and sent a YouTube link showing the problem with the megaphone. Realized they don't even work on Fridays when I tried calling again. Decided I was never going to actually speak to someone who can help and asked for a refund. 29 July, I emailed at 1 PM asking for an update. No reply. Called the number again. First call was disconnected after I asked for a refund. Called back and sat on hold for 30 minutes while the second operator tried to find someone for me to talk to for either support or a refund. She couldn't find anyone but assured me I'd hear back in....you guessed it: 24 to 48 hours. Then get an email just asking for my shipping address, which was the same one I've provided multiple times since the only actual contact I've had with "Mark Hagos" is him asking for receipts that all show my shipping address. No explanation for or apologies about the awful experience. 30 July, I get an email asking me to go buy batteries and try that. I reply: "I'm not going to go buy a bunch of C batteries. That's the reason I specifically got one that is rechargeable. If you want me to try that, you can send me some C batteries." 1 August I email asking if they're processing my refund. No reply. 2 August I email asking if they're processing my refund. No reply. 5 August I email "What is the status of my refund? This is absolutely insane." No reply. 6 August, went to the website to use the chat: Agent name: Rodolfo Welcome to Pyle USA! If you need any help, simply reply to this chat and we'll try to get back to you as soon as possible. Thanks! Email : ******@gmail.com Name : *********** Model number : PMP59IR How can we help? : I need to speak with a supervisor concerning my several weeks old ticket 895618. I have received no help and am hoping to avoid doing a chargeback, but I will if I don't speak to someone on the phone. Agent: Hi Chris, thank you for contacting us. We apologize for any inconvenience. Not to worry, I'm here to help you. One moment, please. Thanks for waiting, Your information has been forwarded to our warranty department, so all you need to do is wait for an email to see what we can do for you. Anything else? Me: If you read my ticket, you can see I'm tired of the false promise of "we'll get back to you in 24-48 hours." I need to talk to someone today or I'm doing a chargeback. Give me a supervisor's direct number please Agent: Sorry about that. Rest assured that you will receive an email today. Me: I do not want an email. The chance for that is long over. Supervisor phone number or I call the bank . I'm being as polite as I can but this is the worst company I've ever dealt with. Agent: I do not have phone number for supervisor but you can contact us with this number kindly dial 718-535-1800. If you have any more questions or need help with anything else, please feel free to reach out to this chat again. Have a great day! Me: Is that just the basic support line? I've called it multiple times. I get told "we'll get back to you in 24-48 hours" Agent: We do not have a phone number directly to supervisor. Rest assured that you will receive an email today. Me: And rest assured my money will be clawed back by the bank today. It's honestly a mystery to me how this company is still in business. I was really looking forward to using this megaphone and I've had it now for about 3 weeks and I have not spoken to anyone at this company regarding the problems I had with it on day 1 outside of operators who can't help and just assure me someone will get back to me in a day or 2.

Purchased a marine Amp for my golf cart so that it was waterproof due to the cart being in all different weather. Hooked it up as per the instructions and as soon as I hooked up the negative wire ( not even the positive wire yet) it exploded. One of the capacitors inside blew up and rendered it useless, contacted customer service and it takes over a week to get a response from them every time I reply. I wanted a replacement unit but said they would give me my money back to purchase another one. I won't be buying it from them that's for sure! Every correspondence has a stupid question like is your email upper or lower case? just to delay the process even more. My door stop of an amp will probably be out of warranty before I get my money back.

i ordered a set of you tube speakers and noticed they were not bluetooth it was for my sons birthday so i tried to pay more to swap them out for differnt ones so reached out to exchange its been 3 weeks now and im still trying to get my money back they got the speakers back and now say it will be another 3-4 weeks to finish the return i will never buy from pyle again do not recommend to use pyle for your company the customer support is awful

Remote quit working after one year. No replacement is available . After emails and phone calls, no response.