Sara T.
Great customer service experiences - Very surprised by negative ratings
So surprised by the negative customer reviews. I bought their Total Transformation bundle. Received the equipment, and it is very, very high quality. The video library, including live stream classes, is extensive and offers literally thousands of classes of all lengths with a range of focuses and goals, with and without equipment,. Fantastic instructors. Every time I have had an issue, it has been resolved within 24 hours. They have an initial AI agent who gets information from you and provides simple answers. After that, it is turned over to REAL people, who not only respond, but follow up until questions are answered. 18 months after purchase I was still able to redeem the TTB package offer of a 15 minute consultation with a trainer - and she has even kept in contact with me. I am in no way affiliated with the company but I am a 100% satisfied customers who is also seeing great results from working out at home using their equipment and videos.