Susan L.
Buyer Beware!
I purchased the full Pvolve equipment bundle on October 29, 2025 (Order No. 693411) for $616.36. At the time of purchase, it was clearly communicated that this bundle included a complimentary 3-month membership, which was reflected as a discount on my receipt. Based on that, I understood the membership to be a limited promotional offer. Shortly after receiving the equipment, I experienced lower back pain and did not end up using the program. What was not made clear at the time of purchase was that I would be automatically enrolled in an ongoing subscription and charged on a recurring basis after the initial three months. I have since been charged $67.47 on January 29, 2026 and again on April 29, 2026 without realizing I had been enrolled in a continuing membership. Had this been clearly disclosed, I would not have agreed to it. I did reach out to customer support on their help email and received a response very quickly from an AI assistant named Ava who made sure that I was aware that by purchasing their bundle, I had automatically signed up. Respectfully, that does not align with my understanding of the offer at the time of purchase, and the enrollment process was not sufficiently transparent, and in my eyes incredibly deceptive. Ava, the AI assistant did escalate my complaint and then I heard from Ivy. I do believe Ivy may have been human, but I honestly question that in these times. Ivy assured me that my subscription was cancelled and that I can't get any refund on charges for the subscription. I did write back and thanked her for cancelling my subscription and added that I felt that their practice was somewhat deceptive, but I did appreciate her cancelling the membership. I then saw an additional email wherein they indicate they are refunding $67.47, which I assume would be the charge for today, 4/29/2026. They did not refund me for January. So essentially, I didn't receive any discount when all was said and done, and I can live with that. This is really to just make people aware, that although the exercise regimen is probably great, their practice of getting you into their classes and then paying for them perpetually is incredibly deceptive. I do give them an additional star for ensuring that they cancelled my subscription and one more star for refunding me one of the charges.