PurpleReviews of purple.com

They shipped a damaged product to my wife and I. They give you an online form to fill out but never follow up Im over a week with this thing stored in my house waiting on their decision. Customer service will not help. Im now thankfully dealing with American Express to make the whole thing go away.

Sent them everything they asked for. They ghosted me and did not honor the comfort return / refund guarantee.

They apparently have ads that go in some games that literally won't let you close them. At all. I know nothing else about the website, but that really irritated me.

Owned for 4 years now after 3 years I wake up in the worst back pain ever I can barely move I have to use a heating pad just to get out of bed It's so painful like this is by far the worst mattress I've ever owned. I sleep on the recliner now till I can get a better mattress.

rating on the pillow only (b/c I didnt buy the mattress) but its terrible. It gives me back pain and neck cramps and when I reached out, they said sorry, the 90 day trial period is over. What a waste of $400 (2 pillows)

I have a purple pillow. My pillow cover was damaged. The pillow foam/cushion part is fine. I called Purple and they answered the phones right away, which I like. I found out they don't sell pillow covers separately. It doesn't do any good to have short queues when you can't provide good customer satisfaction. I commented that they have to be aware that the covers will get stained, torn or simply grimy with the pillow foam/cushion part remaining in good order. They apologized. They replied that they have covers for the pillows but are held in reserve for warranty issues. Another apology. So, (over and above their excuses of maybe it's supply issues or maybe it's a production problem, etc.) IT SEEMS THAT AS REMEDIAL AS THIS SHOULD BE, MY ONLY CONCLUSION IS THAT THEY DON'T PROVIDE PILLOW COVERS SO THAT THEY CAN SELL MORE PILLOWS, CUSHIONS, ETC. YA THINK? I commented that it seemed it didn't take a lot of corporate gray matter to determine a proper remedy to satisfy the cover issue. Another apology. Said they'd run it up the flagpole for corporate to have a look see. Dead end there I bet.

I tried to purchase (2) pillows on their website. I entered in my CC information and it it never gave me an order confirmation page or confirmation number. I looked at my credit card online, however, it is is showing the charge twice on there!! UNACCEPTABLE BUSINESS PRACTICES!

What a horrible mattress and company. Purchased a split king hybrid 4 and it’s the worst purchase we have ever made. Wish I could take it back and keep my 13k this is literally the worst mattress, and company I’ve ever had the misfortune to deal with. Mattress is horrible, worst mattress ever, mattress gives my husband and myself horrible back and neck pains. Ohhh so so bad, words can’t express how horrible this mattress is. Don’t walk away from a purple mattress, RUN!!