PurpleReviews of purple.com

My purple mattress is 3 years Ole. It's hard uncomfortable dips in the center. Hurts your back what a waste of money. Totally false advertising. The place I got it wants 150.00 to come get it .

I can't tell you about the quality of the mattress - I never got one. I ordered online and the rep lied to me about delivery - the promised a specific delivery date but didn't hit it. I called and was told by someone else they can never guarantee a delivery date. I would avoid doing business with them - they are not an honest company.

I emailed Purple Bricks several times but have had no reply yet. I need a new cooker, I have tiles falling off wall and also wall paper is loose in bedroom and I have damp which prevents me getting proper sleep. I phoned company several times but got nowhere and people answering phone do not speak clearly enough. I find company uncaring and incompetent. Glenn Oliver

Have no idea who this company is and probably would have never ever heard of them outside of the fact that they have attempted five separate times to withdraw 4995 off of my credit card. It has been Visa asking and notifying me that the attempt was made and it has been marked as fraud.

What a nightmare!!! This mattress is going back! Love the product, but for the principle of the terrible problem solving methods and the luxury price paid… it gotta go back. Luxury price, dollar tree service. No thanks.

What a bunch of fraudsters, they do not believe in full disclosure in advance, be sure to read all the fine print on the website, and be sure they wont tell you what you need to know in advance to be fully informed in order to make an intelligent choice. The mattress is not firm (they lie) and the mattress is hot! IT is a cheap product! And the company is the worst that I have dealt with in a long time. They duped me from the start. They claim the mattress is medium firm WHICH IS a total misrepresentation! It feels like a water bed! They deceived me and told me THAT their mattress only works the best with their foundation! What fraudsters! the label on the mattress I now see clearly says this mattress is not intended to be used with a foundation! The sold me a cheap FOUNDATION for at least 200% of what the retail price would be for such a cheaply made foundation, they also sold me an $80 mattress protector that they insisted that I buy to assure that I am able to return the mattress if need be within the 100 day FREE trial. more lies! the trial is not free, they charged me $250 and are saying the return is free, more lies. Dealing with customer service is like pulling wisdom teeth. They are the worst of the worst, avoid these fraudsters at all cost! I have been going back and forth with them for 3 days now, after a 60+ day trial and still cannot get them to come pickup this junky soft as wet noodles mattress. They insisted I test this faux firm mattress for 30 days minimum before initiating a return. Now they say they cannot take back the cheap way overpriced foundation they sold me or the way overpriced mattress protector. Clearly these clowns are running a deceptive practice in Utah and are thriving and making insane profits off of returns. WORST MATTRESS AND COMPANY EVER! total scammers!

This sounds crazy but I have loved my Purple mattress for four years; HOWEVER, I bought some sheets from them and I almost went postal over their horrid customer service. It was like I was asking to return a diamond ring. I went round and round with them for a month and they sent me more sheets!!! I can’t imagine trying to return a bed. I want to downsize from a king to queen size since my husband died but they have lost me as a customer. I will not but anything from them ever again.

DONT WASTE YOUR MONEY!! The mattress is extremely poor quality. The cheap foam heats up and the bed gets extremely and unbearably hot … The mattress has a very noticeable dip on one side after having it only 5 months…. I am 103 pounds so weight isn’t an issue…No support so I’m also having terrible neck and back pain! Customer service will not respond. I got ripped off for almost $4000 for a piece of hot foam with no support! I have made a dispute with my credit card company to try to get my money back. What a disaster! Stay away from this scam of a company!