PurpleReviews of purple.com

The Purple pillow is made for a 300lb man or heavier, the Purple mattress isn’t that much better! Huge fail and a lying marketing scheme. If you want the BEST pillow AND mattress look no further than Casper!! I had my entire spine replaced at my neck and went through almost $2,000 to find the RIGHT pillow for my neck and thank God I finally found the Casper pillow, y’all have no idea what I had to go through to find not only the best pillow for my spine but the best mattress too! Once you own anything Casper you’ll never buy anything else, for sure! No lie, ask me any questions you have and for the record Purple junk, no, I don’t work for Casper.

I purchased a Standard Queen-Sized Purple Mattress on December 25, 2023 from Amazon.com for $1,018.93 as a Christmas gift for myself. At first, the mattress was great, don't get me wrong. But, for the past couple of months, I have been waking up with tremendous pain. As of about a month and a half ago, I woke up with my right thigh completely numb. I am a right-side sleeper so this only leads me to believe that the mattress is at fault. And, to make matters worse, 3 or so weeks ago I woke up with my upper back being numb!!! To this very day, I am experiencing numbness on my right thigh and upper back as well as tremendous pain with soreness and aching, so now I need to look into talking with my healthcare provider to see what needs to be done to resolve this mess that has been caused by a faulty mattress. Mind you, I've never had something like this happen to me before, and I am a perfectly healthy adult, according to my Drs. Anyways, I contacted Purple via email to see if there were any options they could provide me to either replace or refund this mattress. I spoke to a representative by the name of "Christopher G." Christopher asked me to send photos of my mattress, mattress tag, and the base that I am using for the mattress. I sent all of this to Christopher, just to receive a response that my claim is denied. I explained to Christopher that I am a full-time first responder who needs good rest to make sure I am well-rested to do my job correctly, and that this mattress is causing a huge deal of pain. Christopher responded by basically saying there is nothing he will do, which makes me as the consumer of a $1,000+ mattress feel cheated out, and blatantly lied to, since Purples' marketing claims all of these wondrous things about their mattress. It really goes to show just how little Purple cares about its' customers, and how they don't back their product when it fails. I am super disappointed, and am hoping for a resolution before I go to my bank and reverse the transaction for this mattress, which I don't want to do since I want to give Purple one more chance to make this right.

I missed the 30-day return deadline for their seat cushion because I had to attend a critically ill family member. I made a good-faith appeal to Purple to make an exception. Instead was met with utter disregard and cruelty. So much for a company that brands itself as customer-oriented. Cold-blooded, heartless.

We have had the mattress for ~2 years is all and it is already sagging a lot and no longer providing the needed support which has resulted in back pain. I reached out to warranty as they claim a '10 year' warranty but they refused warranty.

This review is about the customer experience: Ordered a purple travel pillow, case and pillow case. Ordered these items and it took almost 2 weeks to arrive to Boston, MA. Package was neatly boxed. Missing was the pillow case. Logged on to chat, all automated and very impersonal. The paperwork platform made me fill out a claim for the missing item. Took about 15 minutes and then needed to wait for a specialist to email me. They made it seem like it was my fault. They would not send the new pillowcase any faster or provide any compensation for their missing item. It has been about 1.5 weeks since that claim was submitted and i have not recieved any shipping notification of the pillowcase. In the world of quick delivery, this company is behind. Their customer service is pretty atrocious. I am unable to use the pillow until the case comes, so who knows when that will be. For 175.00, the experience is NOT worth the purchase price. The pillow is nice quality, but i havent had the opportunity to put it to use. It has been about 1 month and counting.

Bought a purple plus with a headboard and foundation with premium setup. Two weeks later they came unannounced and we were not prepared. We had just moved. They said they would come back. After having to call purple numerous times, they returned two weeks later. It has been over a month by now. The two workers came in. We left them to their work. A little later they came down and frantically wanted me to sign off on their work. I insisted on going upstairs. I WAS SHOCKED! The mattress was extremely defective, with layers missing from it's core. The edges were rolled up with no material inside and the matress size was even wrong. Did I mention the grease smear from top to bottom? Not only that. The foundation was not assembled correctly and they stripped the bolts out of the headboard, leaving it flopping against the wall. I called emmediately and I was told "Oh that one doesn't look good" and then I was told I could not return the bed and frame. This was a 4000 bed, and I get the worst product and service in my life. This is a warning, purple has no quality control/quality or aconstructive service team. Looking into contacting the FTC

Please don't order from here ever. Agents lie over and over again and quality is garbage. Way to many other good companies for these products I should read reviews.

They have some of the best mattresses in the industry in terms of comfort. However, I've had numerous problems with faulty mattresses and multiple exchanges. Their warranty claims are all done through e-mail and they are a hassle. I've been sent from agent to agent and nobody will call you by phone, they will all ask to send an e-mail. This company has repeatedly refused to provide contact information for their Legal Department/General Counsel.