PurpleReviews of purple.com

Feels amazing at first. Even your 100 day return period will probably be fantastic. However, the support wears out very quickly. This review is based off of a single user with a queen sized mattress. Within the first year the sagging will be noticeable. This does not mean that the bed is simply lower in some areas; the support will wear out completely. It is like laying on a thick blanket instead of a mattress. Even with rotating the mattress and switching the side of the bed you sleep on, the bed will “crater.” By the two year mark, the only support left will be around the edges of the bed. This “crater” effect will leave you with three options: (1) Sleep toward either edge of the bed. This will be more supportive than sleeping in the center, but because of the crater leaving the very edges still firm, your body will be angled towards the center of the bed. (2) Sleep in the center of the bed. This will allow you to sleep flat. However it is the most worn out area of the bed and will only continue to deteriorate. (3) Sleep on the edges of the crater. The support here honestly feels like the bed is new. However, to sleep like this would require you to literally have your outside arm hang off the mattress. This is highly uncomfortable and risks you rolling off the bed completely.

Not even think to buy any Purple mattress. I bought 3 of them and they last 2 months then become impossible to sleep. They claim that mattress are donated but actually they trash the mattress. I also tried the Pillows and had to go to the hospital for that white powder. Look on Youtube for Purple Lawsuit.

I ordered 4 items for Christmas gifts. I got 3 items. I called and asked 1 missing item to be shipped out in the faster way. Rejected! I asked that I WILL PAY for faster shipping to get it before Christmas. Rejected!! The delivery system isn't organized. I do online-order many things but their service is not good at all.

The worst experience. The package failed to be delivered twice. It finally arrived a week late. I took the day off three times to receive the package as it was valued at four thousand dollars. The carrier dumped it outside of my building in the open. The item was supposed to be signed for and the carrier didn't bother. Purple claimed no responsibility for the failure to deliver the item and would only agree to a replacement if it was stolen in the event the carrier agreed it had been. Customer service couldn't dodge responsibility enough and told me to be happy I had such a great product and left a hundred and ten pound girl to drag a king size mattress up three flights of stairs by herself because they couldn't be bothered to hold their carrier to the contract. Don't buy from them. Ever.

I ordered a purple med firm Cal king mattress. Scheduled deliver was for a Tuesday. Everything arrived but the mattress we ordered. Called the retailer to resolved the issue. Person had to check with warehouse and Purple. Bottom line Purple is backed up and the Cal king is not a priority. They are only on standard size mattresses. Purple needs inform retailers so consumers know not to make these order. Bad business and a good way to loose customers.

This is the second purchase that we have had to do just to get a bed. First purchase was with Mattress Firm on 5-29-2021, received them the next day and it was a nightmare. We originally bought The Purple 3 in 2 twin XL as we have a split king and immediately knew we needed the Purple 4. We called a week after the delivery and explained the situation and wanted to go ahead an pay the difference and get the Purple 4 ordered. I was told I had to wait 21 days to even place the order, additionally I was charged $100 on top of the upgrade fee from the 3 to the 4 which I was promised when we paid for the first bed that would not happen. So at this time I’ve spent $5241.91 with Mattress Firm, $3958.98 for the purple 3 2 twin xl (nothing extra was included, we got the sheets from your website, ordered the mattress covers through amazon and the Harmony pillows (paid for in separate transaction $170.13 we hate because Mattress Firm sent the small harmony pillows after we specifically asked for the tall ones and no refund on those??) then I paid $1282.93 on 6/14/2021 which was the difference from upgrading to the purple 4. I was told the twin xl was on backorder and that it would be a couple of weeks that was fine. The same night I was changing sheets on the bed as we do every week and noticed a huge area down the entire side of one of the mattresses where the purple grid had come loose from the exterior casing on the edge. HUGE Disappointments, I wasn’t sure if I had just made a huge mistake now that I have $5241.91 invested in mattresses that fell apart after only abut 24 nights of sleeping on them. I called to let them know and they could have cared less. My new delivery was scheduled for Wednesday June 23 and that didn’t happen they no showed the tell me the following day the twin xl was still on backorder from your warehouse. I was assured I would have my new purple 4 twin XL beds here by Friday June 25th and that didn’t happen either and was told to basically deal with a mid July delivery. Please note that my husband has been sleeping on the couch since 6/14/2021 when we discovered the mattress was falling apart which is completely ridiculous that happened to a mattress with the price tag that purple carries. I have asked for a full refund from Mattress Firm and they are suppose to pick up the mattresses on the 30th of June and then refund my money but I wont hold my breath. I have also just ordered direct from you 2 twin XL PURPLE 4 for a total of $4978.82 so now I’m in to PURPLE $10,220.73 and I currently sleep alone on a defective purple 3 mattresses while my husband sleeps om the couch. My husband is insanely furious that we have spent over $10k and have no idea when we will receive some professionalism, appreciation & respect from Purple that we are still even willing to do business with you after all of this drama. I hope to hear from someone immediately to let us know when we will get our new beds. And we want the exchange on the pillows as well.

This company sells their products as if "Canadian" supplier, yet, everything gets sent from the US. I ordered their $170 pillow. So within 4-5 days FedEx starts calling me looking for customs and duties. I contact Purple, they say "sorry shouldn't have happened" and customs & duties should have been charged to us. Two weeks later these clowns cannot get FedEx to reverse those charges and deliver the pillow. They then ask me to go and pick it up, as well provide FedEx with an invoice #? Sorry, what? They were fired and told to refund our money. Never trust a US company that states .ca but in reality drop ships from the states. They have 170 complaints on BBB...wow.

This is our fourth purple bed and spent over $8000 with your company. Nothing against the CS rep, but your customer support policies and procedures are some of the worst and I have ever experienced. Product is top rate, prices are at a premium but customer support procedures are an epic fail for the company. I will not be buying or recommending purple products in the future. I may also be shipping back the Purple 4 as well. Purple Platform Frame was bent on arrival. Although my name was on the billing and all shipping status e-mails were addressed to me they would not talk to me regarding the order and insisted that my wife give them written authorization before they would speak to me or lift a finder to assist a customer with an issue. This was a $4000 mattress and bed frame not a mortgage access to a bank account purple! At the huge margins they are making on this product they can afford to bend over backwards to take care of their customers! Amazon, Target and Walmart all have superior customer service to purple. Shame on you Purple!