PuresleepyReviews of puresleepy.com

Zero stars if I could. This company is a complete scam, first it took weeks for me to receive the product without any type of communication from the company, no shipping info, nothing, right away I started to think I was literally robbed, since no communication I had to get a different vacuum from Amazon which by the way I got the next day, I gave that one as a present which was the intention with the Pure Sleepy one, so at that point I wrote the company to ask for the shipping info and all they said was: "it's on its way", basically it will show eventually. I explained to them that waiting for it for that long was a very inconvenient situation and I was gonna return it as soon as I got it. They tell me to inform them then to start a return invoice. Ok, waited a couple of weeks more and finally got here, immediately ask for instructions for the return, waited another week to get a response and told me to take pictures of the product and send to them... then I would get the instructions for returning, sent the pictures right away (product still in box, unopened just ready to return). Finally after a couple of days they responded with -we can give you 35% of your money back or you can return it paying a (very) expensive shipping to this address in Germany, GERMANY! we are talking $80+ to return it on my own expense. Well, what you think is gonna happen? Most customers are going to keep that piece of cheap plastic just to avoid the cost of shipping and get only 35% money back. Stay away, repeat, stay away from this company, if you have a vacuum cleaner at home, you are all set, that's all you need and save you money and your time and frustration, or just purchase another one on Amazon knowing you'll get a full refund and free returns if you dislike the product. This type of companies shouldn't have a spot on any social media selling you empty promises. Nowhere in the adds or even at the time you are reviewing your purchase before paying say if you are not happy with the product you can return on your own very pricey expense. Lesson learnt, will not be buying anything before asking for their return (full) policy.

ABSOLUTELY HORRIBLE experience. I tried to return the product because the vacuum didn’t suck anything from my 10-year old mattress, but the company wanted me to pay INTERNATIONAL shipment back to Germany (which is NOT mentioned ANYWHERE on their landing page!!!!!). After some correspondence the customer support STOPPED RESPONDING TO ME. I am very sad that a young international startup would be so careless with their customers and reputation.

This product does absolutely nothing. There has not been 1 speck of dust (or mites, if any) picked up since I bought it. After reading the reviews, I imagine that there is little point to try to resolve. Don't purchase is my advice!

I think this company is a scam company, I'm still waiting to receive my hoover, there's no number to call so i've emailed and hear nothing back

I waited for weeks to receive a product that did not work then was told they would replace it so I waited weeks and receive a 50c filter not a new unit when I asked for a refund they stopped all communication there products are rubbish there service is rubbish do not bye anything from these scamers !!!!

Had to select one star or cannot comment here :I personally sent Puresleepy an email asking why they don’t provide an address or phone number as I would not place an order without this information.I got a reply from someone named Nelly ? Asking what my order number was and transaction.? And obviously impossible as I had not actually ordered anything. Pleased I did not order from this company Pure Sleep after reading other reviews here on Trustpilot.

Same problem as other reviews. Will not allow returns only at our expense to ship to Germany. They will not honor return policy and what to give 35% discount. Was tricked to buy 2 and they will not allow you to edit your order. This cost me 250.00 and all the time with them trying to force me to keep with there piddly discounts!!!! I only put 1 star because I had to.

What can I say. Facebook advertised the product with a hugh discount. I paid £109 for the bed mattress vacuum. After not being told when I would receive it, I bought a similar vacuum on Amazon for £36.99. I contacted Pure Sleepy. They would not cancel the order. When I did receive the vacuum (weeks later) , the packing and instructions were identical to the Amazon Product. I asked for a full refund but they made the whole process so difficult that I negotiated a 45% refund. I know I have overpaid and will learn from the experience. Disappointed with Facebook for allowing such advertisements.