PurerdropReviews of purerdrop.com

Order water filters on 1/14/23 and did not here anything from the company other that a tracking # was issued but never sent. After many emails they told me they refunded my credit card. Its 2/6/23 and never received the refund but a lot excuses. They are a total scam !!! Stay far away from this scam china company !!! I see there are a few 4 and 5 star reviews. Just wondering if they are legit? I feel they are not.

I placed and order for some filters for my whirlpool fridge. Placed order on 01/24/2023. I didn't get any confirmation until I brought it up with PayPal and was sent a screenshot of my order. Customer service.person that emailed me said to "be patient". I got a notification a week.later.saying the label was created. Waited couple.more.days and no response from customer service regarding order update. Cancelled order on 2/5 after speaking with PayPal. I'm just glad I used paypal which allowede to get my money back from these scam artists.

HORRIBLE CUSTOMER SERVICE....I bought a refrigerator water filter, I live in New Jersey......after 3 weeks, I start sending emails to check status.....The filter was last seen in Philadelphia, Pennsylvania (about an hour away from me)......The filter didn't even make it to my state (according to USPS tracking)......So the filter was sent to a "mail recovery center" (no address for this place), but last seen in Philadelphia........Puredrop responds to my email for me to go and pick it up! I would reply and tell them that is unreasonable and that I had paid for delivery to my home...... for 3-4 more emails, they KEPT telling me to go pick it up! QUESTION FOR ALL: Would you drive an hour away to pick up a $48 water filter, then drive that hour back home, knowing you had paid to have it sent to your house???????? Like I said earlier, EXTREMELY POOR CUSTOMER SERVICE.....

After ordering the 5 filter package, I got no emails to confirm my order, no follow up on shipping and when I inquired about the status of my order, I got a “be patient” response. But I surprisingly got my order today. This company is no Amazon on shipping speed or response.

Super fast delivery. Great customer service response.

I ordered water filters for my fridge. They sent the wrong filters. Then they said that I picked the wrong ones. For a small fee, I could keep the wrong ones and they'd send me the right fit new ones free. Well. The new ones came. Exact same wrong filters AGAIN. This has been going on for MONTHS. I sent several pictures of the right filter and the model tag inside my fridge. So, who's fault is it this time?

I placed an order through their website on 12/16/2022. I purchased through PayPal. 6 water filters and 9 air filters for my whirlpool refrigerator were a good deal. tracking was sent a few days later and my order was delivered on 12/24/2022. I highly recommended it! Elmer.

Customer support is awesome! Good price and products. Thank you!