PurerdropReviews of purerdrop.com

Filters fit perfectly way cheaper than the original ones and the company communicated with me about delivery throughout.

Ordered 4 filters on 1/26/23 and requested a tracking number, No tracking number was sent but one showed up on their site on 2/4/23. Fedex tracking showed "In transit" but without a "Ship date" through 2/14/23. Fedex cancels after 7 days in this status. I wrote support at purerdrop.com. They said they would re-ship by a faster method, using usps. The package arrived as ordered on 2/16/2023. The post office also left a card saying another package from the same shipper was at their station but required $24 postage due. Bottom line: I got what I ordered but had to stay on top of it. No phone support but email was responsive.

I placed my order. They don't send a confirmation email. PayPal sent me a confirmation a label was created. After a few days it still didn't show ship so I sent the company an email. They said that it was just shipped. Then I went to confirmation and it showed it was shipped. Then a couple days later showed up all six filters I ordered. So I believe these other reviews are canceled their orders too soon. But now since it's such a new company my husband's nervous about using the filters. And we're trying to research to see this won't be bad quality water.

I placed an order through their website on 12/16/2022. I purchased through PayPal. 6 water filters and 9 air filters for my whirlpool refrigerator were a good deal. tracking was sent a few days later and my order was delivered on 12/24/2022. I highly recommended it! Elmer.

I was nervous after reading reviews here. My credit card was immediately charged, but I did not get a confirmation email or receipt. I wrote to customer service, and after not hearing back for a few days, I decided that I was going to dispute the charge the following Monday. The filters showed up over the weekend as advertised. Customer service emailed me back in imperfect English, but was very informative with tracking info etc, and thanked me for the business. Minor negatives: - Customer service doesn't automatically contact you and is somewhat slow to respond Positives + Initially, these seem to work like the factory filters. Will monitor. + Good, straightforward customer service + Excellent price compared to factory filters As long as the filters continue to work as advertised, I'll buy from purerdrop again.

I agree their website could need some polishing and the English sounds a little odd as well. Yet, the water filters arrived on time and seem to perfectly replace the original (and way more expensive) filters or those replacement filters featured by the fridge manufacturers. So thumbs up from my end. Note that the PurerDrop filters are produced in China though.

I ordered from Purerdrop before I read the reviews. Because I found a generic version of my fridge's water filter at Purerdrop with a great price on google search. I ordered 12 filters, which should last me 6 years! One name brand filter is about $50, and Purerdrop generic filters are $60.99 for 6. That's nearly 5x cheaper. The quality similar to the original one I had that came from my fridge. The filters fit in my fridge, and like all newly installed filters, need to be flushed out until the water was clear, and the water from my fridge taste good. One filter should last me about 6 months or longer. I use it a few times a day, and I think because I use it so little, one filter will last me longer than 6 months. My order also included free shipping. The only complaint I have (minus 1 star); which was addressed with an email to customer service is that Purerdrop did not send me a confirmation email right after ordering or after they charged my card. That's when I looked up this review page and thought it could be a scam. Customer service got back to me in 24 hours, and manually sent me a confirmation of my order with a tracking number; their email is: support@purerdrop com. The filters took a little more than a week to get to me, but it was well worth it! Their business warehouse/ office is at 1128 Coiner Court, City of Industry, CA 91748. So they really do exist, and isn't a scam. I'm glad I gave them a chance! I hope they'll keep their prices good, and I'll be happy to order again in about 6 years~