PUREPLUSReviews of pureplusfilter.com

Received the product that doesn't fit, therefore I should not be responsible for paying for the return. This company will not respond to emails. DO NOT ORDER FROM THEM UNLESS YOU WANT TO LOSE MONEY. Can not speak to a human. THEY SUCK

I first purchased Pure Plus filters for my refrigerator on Amazon. They sent the wrong ones. I returned them at no charge to me and received a refund. I then contacted them directly, providing my refrigerator model number and information about the filter I was replacing. They responded in an email with a link to their website showing the filter I should order. I told them it was the same model I'd already found did not fit. They replied, assuring me again that it would fit. Giving them the benefit of the doubt, believing I could return them if they did not fit, I ordered from them directly, and as before, they didn't fit. I contacted them to inquire about returning them and receiving a refund. That started a multiple email discussion, each time with them refusing to refund the purchase price unless I paid for return shipping. I told them I would not do that; it was their error. The only reason they refunded the purchase price for the Amazon order, including paying for return shipping, is that Amazon required them to do so. Stay clear of Pure Plus and Aquazon Solutions, Inc., the Chinese firm that makes these products. There are many reputable Chinese companies; this isn't one of them.

The fix kit I purchased did not work. If someone could contact me, I’d appreciate it.

I had a 5 year old whole house water filter that I couldn't turn and open up to get the used filter. I decided to buy a new one on Amazon as this model, FHN10BB, had a pressure release valve which I liked to make replacements easier. The instructions came without one critical piece of information: How do you attach the filter to the mounting bracket when the holes on the filter are smooth? What amazed me the most that there was no mention at all about how to attach the filter to the wall. 4 emails that took 19 days to go back and forth still did not give me the answer. I thought I was dealing with a foreign company who had to translate my requests. NO INSTRUCTIONS STILL. I felt like I was asking for the nuclear codes to a patriot missile as I had to prove I bought the $45 product over and over again. Good luck out there.

Bought a PurePlus countertop filter system in Jan 2024, thinking it was a smart investment. The price seemed justifiable since the filters were supposed to be replaceable every 6–12 months—clearly a product meant for long-term use. Well, guess what? We never even got to replace the filter once. Both the machine and its filters were discontinued just a year after purchase. No warning, no customer support, just a “sorry for the inconvenience” and then silence. Now we’re stuck with an expensive piece of plastic that’s completely useless. Extremely disappointed. If you’re considering buying from PurePlus—don’t. *Update March 29: PurePlus responded below trying to shift the issue to Amazon. For the record, I’ve only been in contact with PurePlus official customer service (same email address) from the start. I was told the machine and filters were discontinued, and after that, all follow-ups were ignored. Now they claim they “can’t see any previous correspondence.” This just goes to show how reliable and genuine their post-purchase support really is. Still no replacement, no refund, no accountability. *Update March 31: PurePlus has now responded to my previous email directly regarding the issue, and we’re currently in communication. I’ll update this review once there’s a resolution. *Update April 4: After finally getting a response from PurePlus via email, I was offered a “trade-in” discount if I purchased their new countertop hot and cold water system. However, there was only one such product on their website, and it was already on sale, so it wasn’t clear whether the 50% discount was an actual trade-in offer or just referencing the existing promotion. I responded on Monday asking for clarification and the product link. It’s now Friday, and I’ve received no response. At this point, it’s clear that their customer support is inconsistent and unwilling to follow through. Still no resolution, no accountability. Just to be clear—this review isn’t meant to stir up drama. It’s to warn other customers and hopefully push for some basic accountability. So far, their customer service has been slow, evasive, and lacking any real sense of responsibility or service commitment.

It has been a huge problem getting a working unit. It took over a month to troubleshoot the issue only to find we need a replacement. I ordered the unit in November and it is going on the middle of January and the ice machine water dispenser is still not here.

Got the wrong filters. 5 days later, I still have no response. Terrible customer service

I received the wrong product and have no way to contact for a return. No phone number listed. I requested to be contacted by the website but haven't heard back from anyone. I no longer trust this company. Please call me Brett 4066070065