PUREPLUSReviews of pureplusfilter.com

It took 4 weeks 2 emails and no response. and I’m still waiting for a return label because I had to order this from another site. I didn’t know if this place was a scammer or not. I’m in the middle of moving. Which it had delay the whole process. It would have helped for somebody to let me know what’s going on while I was waiting for this .So no horrible place to get stuff from.Big word for you guys COMMUNICATION goes a long way.This company needs a phone number that you can reach them because apparently emails don’t work.

Haven’t received correct filters yet return policy unavailable to connect

The part # I ordered was different than what I received, I asked for a call on your website but have yet to get one. I think I figured i can use the on sent after looking things over. Since I didn't get a call I'm done

I was sent the wrong cartridges. They will not go all the way into the unit. The number that I ordered was/is not the number that I received. I received 6 that I cannot use.

Never received product

The site was confusing. I was required to create an account in order to checkout and when I did, I accidentally ordered twice because I didn't get a confirmation of my order (only for loyalty points). I messaged them and they confirmed the duplicate order but then proceeded to ignore my multiple e-mails to rectify it.

I ordered the product a few weeks ago and we still haven't received and you want me to rate you?

I purchased the "5-In-1 Bottom Loading Water Cooler Water Dispenser with Crushed & Chewable Ice Maker, Child Safety Lock Inset" on 12December2024. A month went by without any tracking information, so I emailed asking for an update on shipping. I received a response with tracking on 15January2025. The Water Cooler was delivered 19January2025 (over a month later) with a broken door latch. I emailed again asking for a replacement latch to fix the Water Cooler. I received the replacement part a week later, fixed it and started using my machine. Barely seven months go by (28August2025) and the Water Cooler stopped making ice and putting out cold water. I emailed the company again advising I had completed all troubleshooting per the manual and asked what my next steps were. I was emailed back promptly asking for videos of the machine in operation so 'they' could "accurately identify the problem". {Not sure how a video could show that cold water was not being put out or ice being made} but I sent multiple videos and pictures showing everything I could. I was emailed back and advised to troubleshoot more (processes I had completed multiple times). To no avail. After multiple emails back and forth over the course of two weeks, I was advised the issue was the compressor and "unfortunately, this would require a professional to replace the compressor, but at the moment that isn't possible. Since the machine has already been in use for over eight months, I'm very sorry that we're unable to offer a full refund." However, to thank me for my continued support and patience they would send me a new machine if I paid an additional $80. I responded on 11September2025 advising the machine was faulty within the first SEVEN months of use at no fault of my own and that I did not deem it appropriate that I pay any additional funds. And that I would gladly accept a replacement (with shipping the faulty machine back to the company) or a full refund. I have not heard back. Today is 20September2025. Almost a week and a half later and still no resolution or working machine. I will not be doing business with this company going forward. UPDATE: A generic response was received from the merchant on TrustPilot over a week ago stating I would be contacted however, no such contact has been made thus far (07October2025).