Cameron V.
WORST CUSTOMER SERVICE
WORST CUSTOMER SERVICE! THIEFS! I have ordered a teeth whitening kit and refills for approx. 90 euros total back in September. The package was never delivered to my address as was stated in the order. Tracking information shows that the parcel is on its way back to PURELY WHITE DELUXE because it was undeliverable. I informed PURELY WHITE DELUXE about this and all I get was an email saying: Hello, I am seeing your order was successfully delivered. I have attached the tracking link as well for you confirming a successful delivery on the delivery carriers behalf. Once your order has been fulfilled and delivered to the intended location stated on your order PurelyWHITE DELUXE cannot be responsible for stolen, misplaced, or lost packages. This includes packages delivered to an incorrect location due to address error input at checkout. Please contact your local shipping provider with the tracking number you received and they will better assist in tracking down your parcel. Unfortunately we are not responsible once our provided tracking information confirms successful delivery to your provided shipping address. MY PACKAGE WAS NEVER DELIVERED AND THE TRACKING INFORMATION CLEARLY STATES THAT ! They refuse to engage in any further conversations! I have mailed them several times over the past 4 weeks but they PURPOSELY ignore all my emails. I contacted them via instagram where they BLOCKED ME, absurd!! They refuse to provide me a refund even though I have never received the order and the tracking information CLEARLY states that. A good customer service would AT LEAST look carefully into the matter and come up with a solution. However, PURELY WHITE DELUXE refuses to do this and rather blocks and ignores me everywhere! THIEFS!