PurejoybitesReviews of purejoybites.com

I placed an order for what I thought was three bottles. I received my invoice showing they billed me $299.70 which was buy 3/get 3. When I called they said that they would refund me $149.85 which they did. Now I get a notice I am due for my next shipment and with that they showed the charge $299.70 again. I reached out and requested they cancel. I told the rep, Linda that I didn’t want the product as it was junk, just candy gummies. Linda at purejoy bites told me it already processed so I would have to keep and pay for this order as items cannot be returned. I found out that the product didn’t ship for two more days. After many emails she offered to take off $30 which I said no. My only option is to report this to my bank as fraud.

Complete Fraud!! I never went through with the purchase next thing I know I've been charged!! Then Linda is telling me that I signed up for a prescription no ma'am...they saved my info and the made a unauthorized charge on my card... and now I'm fighting charges

I signed up for what appeared to be a free trial bottle of Keto Raw+ACV gummies. They need a CC, presumably for shipping. I selected slow shipping to minimize the charge. When I placed the free trial bottle order, their system had charged me $299.70 for a fraudulent order of “3plus3 bottles” of this item. I never consented to this order or charge. I never clicked on any button for this offer. I never saw this charge before they processed the payment. Thirty seconds later I called their toll-free number and requested immediate cancellation and refund. The agent claimed she could not cancel the order, that it had already been placed with the supplier, that all she could do was cancel my “membership” that I never signed up for, and that I’d have to email them to cancel the order. I immediately emailed. Next day they responded "I can talk to my manager to see if I can issue a partial $30 Credit." LOL!!!!! A further email demanding a full refund led to an offer of a lengthy refund process whereby I pay for return shipping and get refunded less a $50 "re-stocking fee." Um, NOPE. How about instead I report you to my CC company and the FTC? Yeah Imma do that.

It really should be one star from my perspective. They claim to sell the diet gummies endorsed by Kelly Clarkson, but now I have my doubts. On the order form I completed, there was clearly no option to choose to purchase just one bottle, yet the choice I made read in such a way that made me think I could, and the other bottle would be free. Turns out, I unknowingly purchased two bottles for well over 100 USDA. I wasn't happy when I realized my mistake, and they refuse to offer a full refund upon return without charging a $50 "restocking fee." I find them a nightmare to deal with and that they are quite deceptive. I came to an agreement with one of their reps and even received a follow-up email confirming that I would get a discount only. It was also my understanding that I would keep the product when it arrived. Then, someone else named Linda wrote me and created new confusion, seemingly ignorant of what had been agreed to and seemingly unraveling it. I tried to explain the agreement, bewildered that she was unaware. She offered another, less desirable solution. I couldn't forward the email/agreement to her, so I copied and pasted it. She either missed or ignored it and wrote again with the same bad offer. As of now, I'm not sure what will happen, as the product was shipped. It was a bad experience in which people employed by the same company didn't appear to have access to the same information so that they all knew what happened and avoided contradicting what other reps said. After this matter concludes, however it does, I'll be careful to never deal with them again.