Sylvia
Consumer-Unfriendly
It really should be one star from my perspective. They claim to sell the diet gummies endorsed by Kelly Clarkson, but now I have my doubts. On the order form I completed, there was clearly no option to choose to purchase just one bottle, yet the choice I made read in such a way that made me think I could, and the other bottle would be free. Turns out, I unknowingly purchased two bottles for well over 100 USDA. I wasn't happy when I realized my mistake, and they refuse to offer a full refund upon return without charging a $50 "restocking fee." I find them a nightmare to deal with and that they are quite deceptive. I came to an agreement with one of their reps and even received a follow-up email confirming that I would get a discount only. It was also my understanding that I would keep the product when it arrived. Then, someone else named Linda wrote me and created new confusion, seemingly ignorant of what had been agreed to and seemingly unraveling it. I tried to explain the agreement, bewildered that she was unaware. She offered another, less desirable solution. I couldn't forward the email/agreement to her, so I copied and pasted it. She either missed or ignored it and wrote again with the same bad offer. As of now, I'm not sure what will happen, as the product was shipped. It was a bad experience in which people employed by the same company didn't appear to have access to the same information so that they all knew what happened and avoided contradicting what other reps said. After this matter concludes, however it does, I'll be careful to never deal with them again.