S B.
Not trustworthy
I placed an order on 10/28. I was billed and paid for the order. It is now 11/18 and I have not received the order. On 11/11 I emailed the company inquiring a status ans asking for a cancellationand refund if not shipped. I received a response ignoring my request to cancel on 11/12 saying my order would be shipped in 1 to days and a tracking number was provided. I responded again requesting a cancellation. I received no response. I checked the tracking number and tehy shipped the order on 11/12 a day after I requested a cancel. The order has still not arrived to my home. I have yet to receive a response to my last email. I will never buy a product from this company again and as of right now I'm not sure I did as I have not received my order.
Response from Pure Health LLCNov 29, 2012
Hi S, I'm sorry you didn't receive the email we sent to you on 11/19 stating we had issued a credit to your credit card. Please contact me at [email protected] if you would like me to send it to you again! I look forward to hearing from you! Dorene