Kristy S.
Where is my order?? its been over 2months!!!
After looking at Dr. Oz show, I ordered 4 Pure Green Coffee Bean Extract - 400 mg Capsules ( 1mth supply) on April 30th 2012. I was also charged $15 for shipping. I received a confirmation email the same day, with my confirmation number but no tracking #. On May 5th, I received the following "Thank you" email from the company. On June 6th I sent an email to Pure Health, on their website it showed my order was shipped on May 25th, however I did not receive my order, nor a tracking number via e-mail as per the email below. On June 8th I received an email from a Emily Johnston, saying it takes about 2 weeks to get to me since I live in Canada, If I didn't get it by June 13th, to give them a call. I didn't receive my order on June 13th, so I gave them a call, and was asked to leave my name, number and confirmation # which I did, but no one called me. I sent another email on June 14th, but after receiving no response, I sent another email today, as I was unable to reach anyone on the phone. It's now over 2 months, I have been charged, and still haven't received my order. I am very dissapointed the way this company is treating their customers, I have been more than patient. If they can't deliver they should not take any more orders. Thank you for your order!! Thank you for your recent order with Pure Health! Please let us thank the many of you that have called and e-mailed regarding the status of your order. As you can imagine, the recent segment featuring Pure Green Coffee Bean on The Dr. Oz Show increased our order volume significantly as we are the only on-line retailer to offer 100% Pure Green Coffee Bean Extract! The sheer volume of orders was unexpected, but we are so very happy to be able to provide you 100% Pure Green Coffee Bean Extract! Needless to say, our telephone lines, our voicemail, our facebook posts, our twitter account and all forms of communication have been indundated and we are working double shifts to process all orders, answer all calls and respond to all e-mail inquiries as quickly as humanly possible. We appreciate your patience with us during this time. Please rest assured, we have plenty of 100% Pure Green Coffee Bean in stock (...one of the only companies that does, from what we hear!) and our orders are being processed as quickly as humanly possible. We have added evening and weekend shifts to minimize possible delays in responding to you and in shipping your order. We are happy to report that we shipped out a record number of orders this week and we will continue working at this pace until each and every order has been shipped out and received by you! As soon as your order ships out, you will receive your tracking number via e-mail and your order shortly thereafter! Thank you for your support and thank you for your patience during this very busy and exciting time for us all! Warm regards, The Pure Health Team 1-888-3BBE-WELL [email protected]
Response from Pure Health LLCJul 5, 2012
Hi Kristy, I was very sorry to read about your experience with our company. What I have just done is put in another shipping order for your invoice. The new package will ship out from our factory by the end of the day tomorrow. It will then take betwee 10-14 business days going to Canada. We are starting shipping usps to canadian addresses. I am very sorry that you still do not have your order. We have been working diligently to get all these problems solved. Thanks again for your order! Sincerly, Brent