Elizabeth G.
Poor Quality Control
I ordered the Raspberry Ketones from their site. After seeing quite a bit in the news I was very excited for my order to arrive. Unfortunately, I received a different product. When I sent them an email to report the error they responded quickly and assured me that they were sending the correct order at no charge. When the second order arrived it was wrong again. Again I emailed, but this time I requested a refund since it seems as though they cannot get the order correct. They quickly gave me a refund. I question why they were not able to fulfill my order correctly. I know that many suppliers have run out of the Ketones due to all the press they have gotten, but I would think that they would just tell me rather than send me something that I did not order.
Response from Pure Health LLCAug 13, 2012
Hi Elizabeth, I am very sorry to read about your experience with our company. We have been working very hard to make our shipping and customers service first class. No one should have to repeatedly deal with problems like you have had to deal with. What I have just done is packed up another bottle of the Raspberry Ketone, and put it into today's out going mail. I am very sorry this has happened and I am confident that if you were to place another order from us there would be no more issues like before. Again, I am very sorry. Sincerly, Brent

