PupsClosetReviews of pupscloset.com

I placed my order at the end of July and it is not yet on the shores of the United States. I would've appreciated a heads up before ordering that it would be on a slow boat from China. It was supposed to be a gift for someone. I have emailed with no response and have tried to chat online with an invisible presence. I have received no response from the company. I had thought it would be great to support a small business and that they would be more responsive, not in hiding.

Ordered 6 collars on 8/7/2021. Supposedly shipped from China on 8/15/2021. No movement from China since that date. Spoke to customer service on 8/26/2021 and they said I should receive it in 5 to 8 business days. Still nothing and no response to e-mails or text since then. According to tracking, it isn't even in the United States yet. Plus the website states it should come from California. I'm not happy. I let my credit card company know this may be a scam.

They suck! Ordered on 8/8 and after a month, still no product! Been told twice my order was lost in transit…that is, when they respond to me! And they got their money when the order was placed…I’m thinking I’ve been scammed! Horrible business!!

I ordered a personalized dog harness. It took a very long time to receive it. I have used it a few times, the quality of the printing on the personalized tabs is poor and the name and phone number are already rubbing off. No customer service available at all!! No toll free phone number, not even through my credit card company. The digital chat does not work. I will NEVER purchase another product from this company.

The collar is WAY too thick for a small dog, and where the ring is, it juts into the neck, so very uncomfortable! It looks like plastic instead of leather. I would never use it on my dog. I wish I could return, but with the customization, I guess I’m stuck.

I have a French miniature poodle who by natur are very susceptible to throat gagging, so I was looking for a harness that would prevent this. Read very careful the information provided in the listings about this hardness and thought I had finally found the ideal harness. Was I wrong, the front (very thin) strap goes right across the throat hens the gagging. This product is overpriced and should not be used on dogs with sensitive throats

Very poor customer service. I reached out to them after 3 weeks of not hearing anything to find out, my personalized collar was sent back, I confirmed my address and still have not heard anything. I have emailed many times with no reply and I ordered my personalized collar April 22nd. I will not be ordering from them again, I will be trying to get my money back 😔

I got no updates on shipping for my item it just showed up 3 weeks later. Because of this i bought another harness the day before this one arrived because i didnt think i would ever get it!