PupsClosetReviews of pupscloset.com

Can not find a phone number to talk to some one about exchanging my dogs Harness. went on Chat told to go on support site. doe not tell you how to exchange the Harness.

I purchased a large harness because my dog is 50 lbs. The snap was faulty and kept opening and my dog got loose. The harness straps never stayed tight so the harness kept shifting. I paid 10 dollars to get a replacement medium and that was one inch too tight so I can’t buckle it. All in all this harness is terrible. I threw away 50 dollars on these harnesses.

company is non responsive about my order. Received confirmation but items never shipped nor was I given updates. I am afraid this is a scam. cannot get anyone to contact me and have emailed support my credit card has been charged 12/29/2021 finally got an email response that my item shipped a few days ago... so we'll see if we receive what was ordered

One star is too many for this company. NEVER RECEIVED MY ORDER AND NOW BEING IGNORED I ordered a collar mid august and received a tracking number in a timely manor. After two weeks, the tracking number still said that ups was waiting for the item from the company. I reached out and PC said my item was lost in the mail- but according to ups, it ever made it to their facility. PC told me they would send out another right away. And gave me a $10 gift card for my next purchase. Same result. Tracking number for an item that UPS is still waiting to receive. The company has now ignored multiple emails and refuses to communicate with me. Therefore I cannot get a refund and I never received the purchase item. It’s now too late to dispute the charge through my bank so I’m out. Searching about this company I’ve now seen others saying they never received their orders or refunds as well. DO NOT ORDER FROM THIS COMPANY!!!

I bought a harness for my dog and it didn't fit correctly even though my dog was in the middle of the measurement chart. It kept opening on its own and my dog was able to escape. I wrote to the company and they said they would replace it with a smaller size since it was satisfaction guaranteed. They said they would get back to me. I never heard from them again. They lie! Don't buy from them.

Ordered a harness for our dog. Received a tracking number. It has been transit for over a week, from Grapevine, TX to Schertz, TX has not gone anywhere since Dec. 6. I don't recommend these people.

No way to contact Pups Closet re problems or returns. They provide no return address or phone number, and I believe this is intentional. They have 'Chatra' listed as an online virtual assist but the site is not manned. DO NOT BUY FROM THIS COMPANY

I ordered a collar on the 8th august still nothing have sent 3 emails no reply. Not happy at all with the service