PuppySpotAt PuppySpot, we help loving families find their perfect puppy by connecting them directly with the nation’s most responsible, vetted breeders. As the leading puppy placement service in America, we combine expertise, care, and transparency to make the experience seamless and humane from start to finish. Our team of caring experts works closely with certified breeders to ensure every puppy is healthy, well-socialized, and ready to bring joy to their new home. Because we believe everyone deserves the unconditional love of the perfect puppy.
PuppySpot (puppyspot.com) has 7,460 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Ebolick
After selecting two English bulldogs to get more information about, my salesmen, Keefe, said he would call me back with info I had inquired about. 5 days later, after no word from him, I contacted him. He told me “sorry the dogs were sold”. Totally unexceptable customer service. Beware dogs shown on website are not available.
Darrell B.
This company still hasn't refunded over 1,000 dollars to me that I put as a down payment of a Doberman puppy. I am a combat veteran that informed this company that I was looking for a service animal. At first Susan, a puppy concierge acted like she truly cared about the situation I'm in. Always stating that at any time I could count on her and she would always respond to me. That's a lie. As soon as I asked for my money back because I was getting the run around about getting this puppy from Texas. Susan, Has blown me off along with the management of this company. It's getting to the point where I will be contacting a lawyer along with the BBB. This company lies to its customers and treats United States veterans like garbage. I ask all that read this not to buy anything from this company.
Response from PuppySpotJun 5, 2019
Darrell - We are very disappointed to learn that you have such a negative view of your experience with our team. Here at PuppySpot we respect and care for all of our U.S. Veterans and we never want anyone to feel the way you do. As soon as we received your feedback, a member of our team was quick to look into your situation and immediately process your refund as promised. We never want a prospective or current puppy parent to feel as if they are unable to reach us and we truly apologize if that was the case for you at any point. We care about all members of our community whether they walk on two legs or four and we will always be here for you, should you wish to work with us in the future.
Corah L.
Lied to my friend and gave her a dog with various health issues after claiming they were healthy, refused to help with medical bills, and wont return or answer her calls. They also got the dog FROM A PUPPY MILL when they say they only get from "reliable breeders"
Halry
We were going to get a dog and we already paid for it but it turned out the breeder sold him to someone else and didn't take him of the website
Pat S.
PuppySpot continues to be a big disappointment. First we received a different puppy than we purchased. They kept telling me I was wrong. Microchips were different. Once PuppySpot realized they hhad a problem, they would no longer take my calls or return them. Finally they offered a reduction in price which we accepted. Took a long time. We bought him end of March and had already paid for professional dog training. I have continued to wait for AKC registration papers. A week ago found (from AKC) that registration was cancelled by PuppySpot. No one told me from PuppySpot. I followed up with Knute, Operations Manager, who assured me I would hear back by the end of the day last week, from PuppySpot. I call and leave messages and no return calls. It's the same style they continue to have. We love the puppy but very sorry to have dealt with a company who does not honor their word. Very good on the sales end but extreemely poor if there is an issue!
grant F.
Not recommended. We searched for months on their website waiting for the right puppy. Then we came across our Vern and knew right away we had to have them. Our problem was we would not be home to receive Vern for another two months due to family travel. Michelle assured us that she had spoken with the breeder, the breeder said they had no problem holding onto Vern longer but we would need to pay an extra fee. We agreed to pay the extra fee. Then the morning of we go to put our Money down, Michelle calls us and tells us that she just found out from her manager that they can't hold a puppy for any longer than 30 days even though it would be staying with the breeder and they won't make an exception for us even though we've had a week of conversations about this very issue. So much for caring about getting the puppy placed. Overall very sad and disappointing experience. We would not recommend them at all. Our hearts were broken.
Kevin K.
Recently purchased two English bull dog pups who both showed up with UTI and yeast infection in their ears which was only discovered two weeks after trying to potty train them. For the price paid I would have assumed there would have been a clean bill of health. Not impressed and would never again purchase from them.
Frank D.
Be very careful with puppy spot as they are only brokers/middleman they make a bunch of money for no work and or understanding of the breed. I found them as they had an ad for Belgian Malinois and they were asking 3,999 for pups that had no OFA certifications and they were very secretive about everything.
