PuppySpotReviews of puppyspot.com

I really should have listened to the other reviews. Great idea, but terrible company. Throughout this entire experience, it has been extremely difficult to get ahold of our customer service rep once the "Sale" of the puppy is complete. Response times from customer service through the app, phone and email are very slow, and I will typically hear a vague answer back in 48-72 hours that usually doesn't answer my questions. Throughout the entire process in working PuppySpot, I was not told of any details until the very last minute. Everytime I followed up, I was told I will find out later. Come the day of travel for my puppy. PuppySpot did not set up the flight with the airport of our choice and didn't tell us until the day before the actual flight, so we had to take the day off to make the drive since the airport is farther. To make matters worse, the flight got delayed from 1pm until 8:30pm. Then another delay from 8:30 until 9:30. I was not notified by anyone until we were told at the airport at 1pm trying to pick up the puppy and was told by the airline that we will have to wait 7 hours in the airport. After we brought out puppy home,I took my puppy to the vet the very next day. We found out he has infected ears and giardia, a parasite. I am currently trying to use the health guarantee that puppyspot provides and was told someone will get back to me in 24-48 hours. It has been days and I still have not gotten a response. Overall, it's been a very poor experience and not worth the money I have paid.

At first, PuppySpot looks like a great website with lots of puppies to purchase. However, the salespeople are just that... salespeople. I asked two different salespeople how big the puppy that I chose would grow to be. One said 70-80 pounds and the other said 100 to 120. They really have no idea. They will tell you anything to sell the puppies. They promised to send us photos and videos of the puppy after we purchased her. They never did. They promised that the breeder would answer our questions about the puppy we purchased. They never did. Even worst, the puppy that I purchased arrived sick. Two veterinarians confirmed that the puppy was sick for several days before shipping. Also, the customer service people did nothing to help our sick puppy. They just quoted the warranty, which actually does not cover illnesses that the puppies may have when you purchase them. So, the health warranty that PuppySpot promotes really means little. I asked multiple times to have a supervisor or someone from management contact me. No one ever did. And emails and calls to their customer service were not returned. We learned our lesson and will never use PuppySpot again, but will rather go straight to the many breeders available.

These people were contacted days before pick up and I'm supposed to pick him up no ID or CC required because my dad purchased him while overseas. They claim no one is in the account and this is not how you run business saying “I can’t tell you anything” WHEN I HAVE ALL FORWARDED EMAILS PERIOD. So these people need to get they’re facts straight when I have all info with their 4.9 stars out of 10, I expect a refund for my dad and an apology because clearly my ESA will be from another person. Update: I didn’t even get my dog today Update: They’re now helping me. I’ll post anything that happens.

purchased puppy, was then told It was not available , choose a different puppy, paid , worked out date for.flight. they.missed the date, then promised saturday.flight, I agreed , oops puppy spot fails to deliver on this. The app is a joke, it is not a chat if it takes 2 to 4 hours to get a response. I am always caller 4 or 5. And I always get voice mail. I have talked to puppy manager and I still don't have a flight number or confirm date .a lot of money, poor service, And worse yet no puppy. I would never use this company again.

Take your money somewhere else!! Worst customer service and no communication when it comes to delivering your puppy. So upsetting and frustrating that they can’t communicate after you pay them top dollar for “high quality” puppies. My whole family was heart broken when they continued to change puppies arrival date. On top of everything they screen their calls, they never answer, and never call back. I’m extremely discussed to the core that a company like this exists in today’s modern world with technology and the ability to write reviews etc.

I was assured that my puppy would travel safe and comfortably. Not so. My puppy was in transit for 9 hours with nothing to lay on except a thin layer of shredded paper. He arrived terrified and with no water. His cage was not secured. He is so afraid of his kennel that I can't kennel train him. He is frightened to be alone and cries pitifully if I get more than 2 feet away from him. Plus he arrived with a deep scar on his side. What on earth happened to this poor animal? I read all of the glowing reviews and really thought Puppy Spot was the greatest. What a disappointment. How cruel to treat a loving animal that way! Shame on you. I should have gone to the shelter.

Time and time again I have unsubscribed and asked them to take me off their e-mail distribution list. They have failed to honor my request.

Absolutely disgusting service. Tried to understand their practices and get more information about a dog and was told to shut up when I asked why photos of the dog's parents weren't available on the website. What started out as a friendly conversation turned terribly wrong. The associate must have just been having a bad day (I hate to believe people are actually that ugly in real life). Outside of his attitude, a few things really freaked me out. He said the extremely high price was because they have a 10 year genetic health guarantee. I said, wow, that's great, what does it mean? He said if a vet finds an issue with your dog that's linked to it's genetics, they will replace your dog as long as it's within your 10 year window. I asked why anyone would want to give their family dog back and get a replacement? Why not help with vet bills? That's when he said this really just isnt the service for me. Considering they don't sell adult dogs, I'm curious now what happens to the poor dogs that get "sent back". =( It's truly terrifying. This company is absolutely appalling. DO NOT ADOPT A PUPPY FROM PUPPYSPOT.